About Payoneer 

Founded in 2005, Payoneer is the global financial platform that removes friction from doing business across borders, with a mission to connect the world’s underserved businesses to a rising global economy. We’re a community with over 2,500 colleagues all over the world, working to serve customers, and partners in over 190 markets. 

By taking the complexity out of the financial workflows–including everything from global payments and compliance, to multi-currency and workforce management, to providing working capital and business intelligence–we give businesses the tools they need to work efficiently worldwide and grow with confidence.  

The Operations Business Partner will be a client advocate, working alongside our GTM and ensuring that business targets are met, and that business and operations are aligned. The role will lead strategic initiatives and engage heavily in stakeholder management for process/solution design, automation and optimization to lead projects to fruition maximizing positive impact for clients. The ideal candidate will build strong partnerships across business units and operations to deliver exceptional customer experience.

Location

Hong Kong, SAR

What you’ll be spending your time on:

• Develop robust methodology to identify and evaluate operational needs from Business and Compliance to achieve business targets and customer experiences excellence.

• Own the program management of strategic initiatives: collaborate with stakeholders to align the solution, define roadmaps, anticipate resource needed and provide ongoing support to push the project forward.

• Prepare and update materials for monthly/quarterly planning and related activities, highlighting progress towards goals, key risks and dependencies.

• Build effective engagement channels and forums between Business and Operations.

• Collaborate in sales enablement programs for high value products.

• Oversee issue resolution, swiftly identifying root causes and implementing solutions.

• Serve as the main point of contact for enterprise operational needs, ensuring seamless communication and coordination.

• Manage cross-team meetings to discuss new initiatives, monitor KPIs, and address ongoing issues.

• Improve transparency through workflows, knowledge sharing, and self-service tools.

• Communicate changes in policies and procedures proactively to all relevant stakeholders.

Is this you?

The Payoneers are:

Accountable | Adaptable | Collaborative | Communicative | Fast Learners | Independent | Motivated | Problem Solvers | Resilient | Technically Proficient

For this role, you need to have:

• At least 6 years of working experience in business consultancy and program management roles.

• Strong strategic thinking and analytical skills.

• Strong communicator and sound business judgment.

• Quick learner in a fast-paced environment and an appetite to take on a variety of tasks.

• Experience starting and leading new and complex initiatives with program management experiences.

• Experiences of Operations Process Management is preferred.

• Preferred experiences in payment and fintech companies.

• Good command of using analytic tools such as Looker and Big query.

• Proficiency in English is a must.

Who we are:

Payoneer (NASDAQ: PAYO) is the world’s go-to partner for digital commerce, everywhere. From borderless payments to boundless growth, Payoneer promises any business, in any market, the technology, connections and confidence to participate and flourish in the new global economy. Powering growth for customers ranging from aspiring entrepreneurs in emerging markets to the world’s leading brands, Payoneer offers a universe of opportunities, open to you.

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The Payoneer Ways of Working 

Act as our customer’s partner on the inside Learning what they need and creating what will help them go further. 

Continuously improve Always striving for a higher standard than our last. 

Do it. Own it. Being fearlessly accountable in everything we do. 

Build each other up Helping each other grow, as professionals and people. 

If this sounds like a business, a community, and a mission you want to be part of, click now to apply. 

We are committed to providing a diverse and inclusive workplace. Payoneer is an equal opportunity employer, and all qualified applicants will receive consideration for employment no matter your race, color, ancestry, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law. If you require reasonable accommodation at any stage of the hiring process, please speak to the recruiter managing the role for any adjustments. Decisions about requests for reasonable accommodation are made on a case-by-case basis.