Operations Manager, Procurement Inbound Logistics 

Location: NYC, NJ

Come see what’s cookin’ at HelloFresh! 

At HelloFresh, we want to revolutionize the way we eat by making it more convenient and exciting to cook meals from scratch. We have offices all over the world and we deliver delicious meals to millions of people. 

We are the industry leader in meal-kit subscription services and we’re growing all the time. We have distinct meal-kit services that cater to everyone with the most menu variety in the market, which allows us to reach an incredibly wide population of people. 

The HelloFresh team is diverse, high-performing, and international, and our work environment is an inspiring space where you can thrive as a result. 

Job Description: 

We are looking for a Manager who will lead inbound logistics and provide oversight for our team executing all aspects of freight processes. The Manager will help us increase performance, capability, robustness, and sophistication of our inbound supply chain, while supporting our offshore logistics coordinator team. As part of the Procurement team, you will play a key role in improving our costs, ingredient quality, supply chain reliability, and product innovation - helping us deliver the best possible value to our customers.

You will... 

Own the flawless execution of the operations plan for your category/team. We aim to have 0 missed boxes, 0 ingredient subs, and 0 costing overages due to procurement related misses.  Ownership includes leading thorough and timely discussions to ensure we are on track to plan across all buyers and SKUs.  Coach the team on effective communication and problem solving strategies.  Escalate problems quickly, brainstorm resolutions broadly using all resources, and drive improvements.

• Guide team development and culture
• Manage and own development of  team of 4-15 individuals in the US and abroad, including skip levels
• Be intentional about attitude, approach, communication style, and positivity
• Actively coach, develop and retain talent
• Lead hiring for logistics roles within the larger procurement operations team
• Delegate effectively

• Manage escalations (from procurement stakeholders, production facilities, transportation partners, etc.) quickly and efficiently through a structured approach and effective and comprehensive communication

• Execute weekly operations
• Manage the logistics process related to our centralized dispatching platform and TMS software
• Lead a team of coordinators and associates responsible for executing our inbound & outbound network strategy nationwide 
• Ensure all morning order management tasks are completed accurately and on time
• Support continuous improvement, strategy, and cost-savings initiatives across our logistics network
• Analyze complex datasets and drive team metrics across the organization using tools like Google Sheets, Tableau, and Excel - lead a Weekly Business Review for your category presenting on trends and drivers: Identify and track week-over-week trends, with data. Brainstorm solutions to resolve, and work on resolving with the leadership team
• Capture, manage, and maintain the data integrity within TMS platform
• Serve as primary POC for DC communications or strategy partner questions, ad-hoc training, escalations, and problem resolution
• PTO management and coverage for your team

• Communicate effectively 

Build relationships and processes with production facilities and strategy teams

• Encourage clear, strong, comprehensive communication with the team

You are... 

• Obsessed with food! 
• Analytical and a problem-solving master
• Proactive, ambitious, and assertive: you take ownership of your work and think beyond the scope of a given assignment 
• Entrepreneurial and can make things happen 
• Excited to work in a fast-paced environment with constant change and limited direction 
• Comfortable making split-second decisions with far reaching consequences 
• Passionate about our business and committed to its growth 

At a minimum, you have... 

• A Bachelor’s degree is required, preferably in a Supply Chain, Engineering, Business Administration or related field
• 5+ years of relevant leadership experience within a CPG or transportation company; bonus if experienced in transportation of perishable food products
• Structured approach and communication style; ability to clearly and persuasively communicate with a large variety of stakeholders
• Experience leading teams and managing projects; experience working with geographically distributed and/or offshore teams is a plus
• High proficiency analyzing large data sets using spreadsheets (MS Excel, Google Sheets) and presenting key findings in presentation format (PowerPoint, Google Slides)
• Experience with TMS and SaaS platforms preferred

You’ll get... 

• Competitive Salary & 401k company match that vests immediately upon participation 
• Generous parental leave of 16 weeks & PTO policy 
• $0 monthly premium and other flexible health plans 
• 75% discount on your subscription to HelloFresh (as well as other product initiatives) 
• Snacks, cold brew on tap & monthly catered lunches 
• Company sponsored outings & Employee Resource Groups 
• Collaborative, dynamic work environment within a fast-paced, mission-driven company 

It is the policy of HelloFresh not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because they are a protected veteran.