Operations Representative (Rider Onboarding/Compliance)

At Deliveroo, it is our mission to build the definitive food company. To do that, we're building a company where everyone can belong the best work of their lives.

We're looking for an experienced person to join our Central Rider Operations team. This is a bustling and vibrant team that helps applicants become riders to ensure we have enough riders in the fleet to supply customer demand and run sweeps on current riders to maintain compliance. This is the perfect opportunity to join an exciting, fast-growing business and expand your operational abilities. You will be reporting to our Operation Manager directly.

You will look after the processes the team uses to progress applicants through and run audits and ensure that it is running smoothly, is as efficient as possible and make any updates necessary .

Work full time in London Office, Monday - Friday, hybrid working policy 3 days in the office and 2 days at home.

Your main responsibilities will include:

• Look after the rider onboarding flow to ensure no friction in the process with our partner stages

• Look after supply pacing and ensure we are on target

• Launching new markets, being involved in everything from the rider apply page to hitting our target

• Work with our Vendors and ensure they are assigned to tasks daily, and perform weekly QA Work to targets, maintaining a high and level of productivity and quality

• Escalate issues with proposed solutions and share feedback with your manager

• Willing to help out on a range of admin tasks

• Help all our markets with their supply pipelines and flows

REQUIREMENTS

• You are proficient in written and spoken English and either French, Dutch, Italian or Portuguese

• Excellent conveyor

• Attentive to each process

• Identify issues and blockers

• You are a strong team player

• Thrives in a busy setting and adjust to change

• You are consistent and enthusiastic about learning

DESIRABLE

• Experience using Saleforce and Gsheets

Benefits

25 days holiday, paid bank holidays, pension, life, health & dental insurance

Deliveroo Plus subscription, benefits including discounted gym subscription, wellbeing

Employee assistance program, Cycle-to-work scheme

Company-paid team meals and nights out

Online learning courses

Why Deliveroo?

Our mission is to be the definitive food company. We are transforming the way the world eats by making food more convenient and accessible. We give people the opportunity to eat what they want, as they want it.

We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, seeking to answer some of the most interesting questions out there. We move fast, value autonomy, we are always looking for new ideas.

Workplace & Diversity

At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer multiple great benefits in areas including health, family, finance, community, convenience, growth, time away and relocation.

We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing startups in an exciting space.

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