The Team

The Small Medium Business (SMB) teams are responsible for Deliveroo's relationships with thousands of independent restaurant and retail partners that operate on the Deliveroo marketplace in several markets across Europe, ensuring that they continue to grow and operate. The SMB team spans the full life-cycle of partner interactions from initial acquisition, onboarding, reactive support and proactive account management. We do this through our in-house contact centre based in Manchester and in collaboration with our third-party contact centre providers.

The Role

As a part-time UKI Sales Team Leader you will be responsible for leading and managing a team of Sales Development Representatives (SDR's) focused on generating new restaurant sign-ups to join the Deliveroo platform.

The primary focus will be on overseeing outbound call campaigns to achieve business growth, ensuring SDR's posses skills in monitoring their pipeline and maximising sales.

You will ensure that the team provides a positive and seamless partner experience whilst on boarded onto the platform. This role is important to ensuring we continue to grow and enable even more SMB partners to get the very best out of our platform.

Hours of work will be Monday to Friday, 4pm-8pm. You will work in Manchester centre and report to the SMB Head Of Sales, this is a hybrid role, working in the Manchester office 3 days a week.

What you'll do

• Manage outbound SDRs to lead quality partner acquisition, generate new sales opportunities, and ensure relevant utilisation of Salesforce to track pipeline
• Identify the development areas of SDR's, provide coaching sessions to lead efficiency and enhance the performance of the SDR team
• Work with our Regional Sales Teams to share market knowledge that enables us to work together to maximise the sales opportunities in any given area
• Execute campaigns adhering to relevant contact strategies that deliver important performance metrics, including sales outcomes, restaurant experience and qualitative results
• Produce ongoing sales reports with sound analysis into performance ensuring clear action plans are built
• Attend and contribute to weekly and stakeholders meetings to provide updates on team performance and progress
• Act an inspirational role model

You

This is a fast-paced role which will require you to enjoy working in a target-based environment. You will be passionate about both people leadership and delivering results, along with being able to handle objections.

The required skills include:

• 2+ years experience in a Sales Leadership role
• Clear evidence of producing results in a Contact Centre environment
• Ability to guide partners through effective negotiation

The desired experiences include:

• Experience working with SalesForce system for customer enhancement
• Experience using and maintaining High Velocity Sales
• Experience in dialler technology, ideally power and predicted modes.

Workplace & Diversity

At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer a wide range of great benefits in areas including health, family, finance, community, convenience, growth, time away and relocation.

We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing startups in an incredibly exciting space.