About Agoda 

Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with more than 3.6 million accommodations globally. Based in Asia and part of Booking Holdings, our 6,000+ employees representing 90+ nationalities foster a work environment rich in diversity, creativity, and collaboration. We innovate through a culture of experimentation and ownership, enhancing the ability for our customers to experience the world.

Our Purpose - Bridging the World Through Travel 

We believe travel allows people to enjoy, learn and experience more of the amazing world we live in. It brings individuals and cultures closer together, fostering empathy, understanding and happiness.We are a skillful, driven and diverse team from across the globe, united by a passion to make an impact. Harnessing our innovative technologies and strong partnerships, we aim to make travel easy and rewarding for everyone.

Roles & Responsibilities:

• Provide Day-to-day support for existing partners, as a first point of contact for inquiries and troubleshooting the partners facing problem.
• Assist with regular payment confirmation, validation, reconciliation and disputed booking diagnose.
• Basic Account management: on-going operational support and bridge between partner and our regional support team (performance, reporting, promotions, solutions)
• Provide cross-department support during major campaigns, include but not limited to hotel selection, Promotion material preparation and content display and pricing check.
• Frequent communication within the organization at all levels, with headquarter and regional team on distribution related tasks, including but not limited to market updates, operational milestones, campaign reports, commission payment, fund collection, etc.
• Coordinate with AST/ one Supply team to support hotel mapping request.

Qualifications/Experience:

• Detail oriented and willing to dig to find root cause for problem solving.
• Strong ownership and good communication skills.
• Good at Excel, with basic data collection and analysis, be data sensitive.
• Fast learner and team player.
• English: Fluent.

Competencies/Skills:

• Excellent problem-solving skills.
• Strong numerical and analytical skills
• Strong interpersonal skills (externally and internally).
• Ability to communicate value proposition to potential partners.
• Adaptable to new technologies, quick learner.
• Professional “get it done” attitude and work ethic.
• Strong attention to detail.
• Highly disciplined work habits.
• Energetic and driven personality.
• Adapts well to and is energized by change.
• Creative and Innovative.

#Partnership #Operations #Hiring #Shanghai

Equal Opportunity Employer 

At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.

We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.

To all recruitment agencies: Agoda does not accept third party resumes. Please do not send resumes to our jobs alias, Agoda employees or any other organization location. Agoda is not responsible for any fees related to unsolicited resumes.