Payment Operations Manager

We're looking for an experienced Payment Operations Manager to join our dynamic and fast paced team on a permanent basis. This role will work alongside our current Payment Operations Managers and closely with the Head of Payments Operations. You will be responsible for looking after our client money collateral accounts, all their associated processes and controls. You will have a small specialist team that will work with multiple teams across the business in their day to day role. The objective of the role is to ensure that our customers’ funds across many payment services and products are reconciled daily, allocated and managed appropriately within our regulatory requirements. This role is to manage the day to day scope of payment operations across many services provided to our clients. We are looking for a driven and agile Payments Operations Manager with meticulous attention to detail, drive and tenacity to ensure clients funds are allocated and protected.

The ideal candidate will be a dedicated, focused and highly organised individual, who can understand and present complex payment, funding, treasury, settlement and collateral requirements and process information. You must be a team player when it comes to getting the job done and assist wherever you can. It’s worth noting that due to the nature of working for a start-up and in the new role, the environment will continually evolve and the ability to be flexible will be key. This is an exciting opportunity to join at a transformational stage in the business. You will be instrumental in building and enhancing our organisation.

About Modulr

At Modulr, our vision is a world where all businesses are powered by embedded payments. Modulr enables thousands of businesses, from SMEs to Enterprise, across the UK and Europe to efficiently pay-in, collect and disburse funds instantly via a range of payment methods, accounts, and card products. We’ve created an industry-leading platform with comprehensive online tools and API access, to meet the demands of daily business payments. We are connected to an expanding network of accounting and payroll platforms, including Sage, Xero, BrightPay and IRIS. Our payments expertise and extensive product capability also enables us to build tailored solutions to solve complex payment problems for hundreds of clients in a range of industries, including Travel, Merchant Payments, Lending, Wage Advance and Investment & Wealth. We are deeply integrated into the payment eco-system. In the UK, we are direct participants of Faster Payments and Bacs, and hold settlement accounts at the Bank of England. Our payment network connectivity includes CHAPS, Open Banking, SEPA, SWIFT and account issuance in 11 currencies. We are principal issuing members of Visa and Mastercard across UK and Europe. Our regulatory permissions and governance structure underpin our business. We are regulated and supervised as an Authorised Electronic Money Institution (AEMI) in the UK by the Financial Conduct Authority and in the Netherlands by De Nederlandsche Bank. Our founding team has a wealth of experience in the payments industry and growing successful businesses. Modulr is backed by the venture arms of payments giants PayPal and FIS, as well as growth investors Blenheim Chalcot, General Atlantic, Frog Capital and Highland Europe. Modulr now has over 400 employees spread globally across offices in London, Edinburgh, Amsterdam and Mumbai. 

Modulr values

• Building the extraordinary and going that extra mile 
• Owning the opportunity, be passionate and proud of the time you invest 
• Move at pace, reach your goals faster with us supporting you each step of the way
• Achieve it together, working as a team and being a Modulite

Modulr is a fintech scale-up that is breaking new ground within the payments sector. We are in a digital age when businesses need to move money 24/7 instead of operating within regular banking hours. Companies are under mounting pressure to manage their cashflow, control their costs, comply with regulations and handle complex supplier, customer and employment payment arrangements. Modulr develops cutting-edge API-first solutions that enable businesses to overcome these challenges and take control of their money. 

The key tasks of your role may include:

• Line management of a small specialised team
• Work with clients to ensure we calculate adequate collateral provisions for managing their products and services.
• You will meet with clients regularly to review report and manage collateral funding requests
• You will work closely within the boundaries set by legal contracts, terms and conditions and payment scheme rules and compliance
• Work closely with our finance, billing and FPA teams to ensure we effectively manage funds, recoveries and settlement obligations
• Deputise and represent the Head of Payment Operations at a senior level on various risk committees
• Support the Head of Payment Operations with defining and updating appropriate payment policies and procedures.
• Management of all daily operations across UK payment schemes and payment providers FPS, CHAPS, BACS, Direct Debit, Direct Debit Collections, Virtual & Physical cards and SEPA
• Management of all daily treasury for all payments on various online and in-house platforms (BACS, Direct Debits, SWIFT, SEPA, CHAPS, Faster Payments), ensuring they are processed accurately and within cut offs and SLAs
• Management of all BAU processes carried out by the payment analysts for reconciliations, treasury, customer support payment queries, recalls/indemnities/chargebacks/service downtime and payment exceptions
• Liaise with internal and external stakeholders including senior colleagues and our partner banks
• Define and present meaningful date and MI, analyse trends and forecasts
• Monitor real-time payment/transaction flows, payment/transaction processing and activity to ensure all services are active and adhering to SLAs
• Support the development and build knowledge within the team, providing coaching and guidance
• Ensure all reconciliations and investigations are completed in line with internal and external SLAs and in line with regulations
• Collaborate with senior colleagues to resolve technical payment issues
• Provide SME payment support to wider business and contribute to ad hoc requests or projects
• Schedule and allocate work for the team
• Continue to develop processes and workflows to increase efficiency within the team
• Build out BAU processes for new product launches along side product team/Head of Payment Operations
• Support incident management
• Take part in on call, out of hours rota to aide/manage incidents and payment queries
• Manage on-call rotas for payment operations team

About You: To join us as a Payments Operations Manager, you’ll need:

• You have 5-6 years’ industry experience, with at least 3-4 years in a managerial role
• Experience in managing a payments, finance, treasury, collections or other operational linked function ideally within Financial Services
• You have experience of three or more of SEPA, Card Transactions, SWIFT or UK scheme payment processing
• You will ideally have experience with at least one of the following, chargebacks, transaction monitoring, APP fraud, DD’s or FPS
• In depth knowledge and understanding of performing client money reconciliations and building reconciliation processes
• Experience managing technical or operational change processes
• You have excellent Microsoft excel skills
• You are comfortable engaging and presenting to other teams and senior stakeholders across the business to resolve queries/operational issues, sometimes within tight deadlines
• You are structured, organised and comfortable handling competing pressures
• You are articulate with excellent verbal and written communication skills
• You have the desire and experience to improve processes and controls
• You can think creatively, are driven and self-motivated
• You have demonstrable ability to work with team members in a collegiate environment whilst independently managing your own time
• You are comfortable working in an early stage business, where time is critical, and priorities change frequently
• The world of FinTech excites you!

In addition to a market leading salary, we offer the following benefits:

Modulr offers highly competitive salary and benefits packages; our employees enjoy the benefits of flexible working. The office is modern, with lots of natural light and has break out areas. Importantly, our work is challenging and interesting, you will gain valuable experience in a rapidly scaling business at an important phase of growth while contributing to our collaborative culture.

• Bonus
• Pension
• Flexible benefits
• 34 days holiday
• Training allowance
• Opportunities for career development
• Flexible working

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By submitting your CV you understand that we have a legitimate interest to use your personal data for the purposes of assessing your eligibility for this role.  This means that we may use your personal data to contact you to discuss your CV or arrange an interview, or transfer your CV to the hiring manager(s) of the role you have applied for.  You can ask us at any time to remove your CV from our database by emailing peopleops@modulrfinance.com – but please note that this means we will no longer consider you for the role you have applied for.