We're Celonis, the global leader in Process Mining technology and one of the world's fastest-growing SaaS firms. We believe there is a massive opportunity to unlock productivity by placing data and intelligence at the core of business processes - and for that, we need you to join us.

The Team:The role will sit within our People Operations organization, based in our Madrid office. 

The Role:Celonis has an incredible opportunity to build ever more efficiency across our people processes, enabling the organization to realize the full potential of our people tools and systems. You will be the first point of contact for our employee requests and questions on all things people and culture. The position offers exposure to a wide range of HR and People topics, regulations, reporting and systems allowing you to build high-level experience across core HR processes.

The work you’ll do:

• Be the first line of support for HR and People questions rolling into our People Operations Team
• Assess requests and desired outcomes to ensure clear understanding of next step actions required
• Develop self-help content  to respond to frequently asked questions freeing your time to focus on wider topics and solutions raised to the team 
• Partner with the Workday team, supporting data entry and reporting requests
• Partner with experts across the business to develop responses and processes
• Develop templates and content, documenting and publishing responses

The qualifications you need:

• Experience within a customer-facing role with a track record of managing customer queries 
• High-level exposure to HR, Talent and People processes and a keen interest to develop knowledge of practices across these organizations
• Proven track record of juggling multiple priorities and stakeholders, you thrive in a dynamic environment with a continuous drive for output and improvement
• You’ve developed documentation and structured content - clarity in communication is important to you
• Data entry, reporting and metrics are tasks you have been responsible for
• You focus on delivering value for your stakeholders 

What Celonis can offer you:

• The unique opportunity to work with industry-leading process mining technology
• Investment in your personal growth and skill development (clear career paths, internal mobility opportunities, L&D platform, mentorships, and more)
• Great compensation and benefits packages (equity (restricted stock units), life insurance, time off, generous leave for new parents from day one, and more)
• Physical and mental well-being support (subsidized gym membership, access to counseling, virtual events on well-being topics, and more)
• A global and growing team of Celonauts from diverse backgrounds to learn from and work with
• An open-minded culture with innovative, autonomous teams
• Business Resource Groups to help you feel connected, valued and seen (Black@Celonis, Women@Celonis, Parents@Celonis, Pride@Celonis, Resilience@Celonis, and more)
• A clear set of company values that guide everything we do: Live for Customer Value, The Best Team Wins, We Own It, and Earth Is Our Future

About Us

Since 2011, Celonis has helped thousands of the world's largest and most valued companies deliver immediate cash impact, radically improve customer experience and reduce carbon emissions. Its Process Intelligence platform uses industry-leading process mining technology and AI to present companies with a living digital twin of their end-to-end processes. For the first time, everyone in an organisation has a common language about how the business works, visibility into where value is hidden and the ability to capture it. Celonis is headquartered in Munich (Germany) and New York (USA) and has more than 20 offices worldwide.

Join us as we make processes work for people, companies and the planet.

Celonis is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Different makes us better.

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