OneTrust is the trust intelligence cloud platform organizations use to transform trust from an abstract concept into a measurable competitive advantage. Organizations globally use OneTrust to enable the responsible use of data while protecting the privacy rights of individuals, implement and report on their cyber security program, make their social impact goals a reality, and create a speak up culture of trust. Over 14,000 customers use OneTrust's technology, including half of the Global 2,000. OneTrust currently ranks #24 on the Forbes Cloud 100 list of top private cloud companies in the world and employs over 2,000 people in regions across North America, South America, Asia, Europe, and Australia.

Reporting to the Director of Global People Services, you will play a crucial role in contributing to the evolution of the People Services Delivery and Operating Model for OneTrust. As the People Services Team Lead, you will be responsible for leading a team of HR professionals to deliver high-quality services and support to our global workforce. Your focus will be on delivering operational excellence and driving greater business value by managing and optimizing the service delivered through the OneTrust People Assistance Portal, and developing and implementing programs and initiatives that align with the company’s strategic objectives and drive efficiency. With keen attention to detail and a solid focus on Building OneTeam, compliance and service excellence, you will oversee the tier 1 support provided across the entire employee lifecycle, ensuring efficient, scalable and high-quality delivery of People Services.  

This is a hybrid role that must reside in Madrid, Spain. Relocation may be provided.

• Lead and manage a team of HR professionals to ensure the delivery of efficient and effective People Services.

  ·       Exemplify leadership by setting the standard, managing cases as an individual contributor and guiding the team towards excellence

  ·       Guarantee effective prioritization of cases, tasks and projects to optimize resource allocation and ensure impactful and timely deliverables.

  ·       Elevate the People Assistance Portal to new heights by crafting advanced guidelines to uphold consistency, pinpoint operational enhancements, and tailor solutions, all aimed at enriching the employee experience and maximizing efficiency.

  ·       Examine and revitalize operational processes overseen by the team, catering to the entirety of the employee lifecycle, with a strong emphasis on scalability, operational excellence, enhancing employee experience, and ensuring compliance.

  ·       Foster a team of HR professionals, empowering them to advance to new heights and enhance their professional growth trajectories.

  ·       Exemplify and champion our OneTrust values, setting a leading example for others to follow.

  ·       Collaborate with cross-functional teams to ensure seamless coordination and alignment of People Services with other departments and initiatives.  

  ·       Stay updated on industry best practices and trends in People Operations, incorporating relevant insights into the development and enhancement of processes and systems.  

  ·       Monitor and analyze key metrics and data related to People Services, generating reports and insights to inform decision-making and drive continuous improvement.  

  ·       Support centralization and standardization efforts of key HR functional processes, policies and transactions across business units and geographies.  

• Minimum of 5 years’ experience in People Operations / Shared Services environment with experience in process design, optimization, operational excellence, continuous improvement dedicated role within Shared Services or Operations - required 

  ·       Previous experience with Workday HCM - required 

  ·       Previous experience leading successful teams - required 

  ·       Proficient level of Excel skills – required

  ·       Previous experience with people system implementations & integrations is a plus.

  ·       Experience in Global environment / Matrix Organizations - required 

  ·       Proven project management skills along with solid analytical, consultative, and diagnostic skills; able to make sound, data-driven business decisions.  

  ·       Self-starter, highly motivated, with strong results orientation, ability to manage multiple priorities, work with cross-functional teams and adapt to changing requirements and environment with limited oversight. 

  ·       Ability to effectively communicate both in writing and verbally and strong presentation skills. 

  ·       Passionate team player, driven to lead and cultivate success within the team, continuously seeking enhancements and refusing to accept the status quo, with an infectious enthusiasm.

  ·       Engaged and hands-on leader, ready to balancing leadership duties with active participation in the work.

  ·       Solid work ethics.

  ·       Fluent in English  and Spanish (minimum C1) - required 

OneTrust embraces a hybrid working model. Our Working@ OneTrust initiative is our way of clarifying where we hire, how we work together, and where we’re located in that hybrid model.  

The underlying “why” for Working@ is that we are intentional about the culture that we want to create together. That includes bringing teams together, in-person, throughout the year to collaborate, build connections, learn from each other, and celebrate our wins toFinish Stronger.  

We are committed to a flexible approach informed by a set of guiding principles. You’ll see that reflected in our worker designations: “Office-flex” and “Location-flex”.

• Office-flex: Like a traditional hybrid model, OneTrust “Office-flex” employees may be asked to work in an office periodically if they are within a commutable distance to a OneTrust office. This includes coming into the office for our Company Kickoff, Company All Hands, and other larger company events. Beyond that, we give our leaders and teams the flexibility to set additional guidelines based on the nature of your role.  
• Location-flex: Similar to other companies’ remote policies, for OneTrust “Location-flex" roles, you will primarily work from your home office location. However, you may be required to travel to our OneTrust offices or customer sites periodically based on the nature of your role.

Each role may have specific requirements, so we encourage you to verify the location of the role with your recruiter during your first interview.

As an employee at OneTrust, you will be part of the OneTeam. That means you’ll receive support physically, mentally, and emotionally so that you can do your best work both in and out of the office. This includes comprehensive healthcare coverage, flexible PTO, equity stock options, annual performance bonus opportunities, retirement account support, 14+ weeks of paid parental leave, career development opportunities, company-paid privacy certification exam fees, and much more. Specific benefits differ by country. For more information, talk to your recruiter or visit onetrust.com/careers.

Check out the following to learn more about OneTrust and its people: 

• OneTrust Careers on YouTube
• @LifeatOneTrust on Instagram

You have the right to have your personal data updated or removed. You also have the right to have a copy of the information OneTrust holds about you. Further details about these rights are available on the website in our Privacy Overview. You can change your mind at any time and have your personal data removed from our database. In order to do this you must contact us and let us know you wish to be removed. The request should be made on the Data Subject Request Form.

When you join OneTrust you are stepping onto a launching pad — the countdown has begun. The destination? A career without boundaries working alongside a diverse and inclusive crew who is passionate about doing meaningful work. As a pioneer, your voice and expertise will help chart the direction of an entirely new industry — Trust. Our commitment to putting people first starts with you. Your growth is part of the mission. Our goal is to give you the power to embark on the next phase of your uniquely, unique career 

OneTrust provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by local laws.