We’re a leading online reviews platform, free and open to all. Our mission is to be a universal symbol of trust. We are well on our way — but there’s still an exciting journey ahead of us. Do you want to join us at the heart of trust?

As the PR, Social & Consumer Marketing Manager, you will be responsible for overseeing the public relations and strategizing social engagement efforts to increase the presence of the Trustpilot brand in Italy. You will also deliver the marketing strategy to increase consumer usage of Trustpilot. In this role, you will work closely with the country leadership team to understand and amplify our narrative through key media and digital channels, events, awards and more. You’ll be a core member of the team that is tasked with creating innovative, compelling, data-driven stories, told beautifully and demonstrate the value of Trust.

The position involves leveraging strategic insight and innovative approaches to enhance Trustpilot's reputation and presence in Italy, captivating potential users to incorporate Trustpilot into their purchasing process. 

What you'll be doing:

• Develop PR and social engagement strategy for Italy, using a local agency and with global support
• Manage/develop press releases, messaging points, and coordinate the creation of assets for media and social channels
• Develop, cultivate and sustain relationships with journalists in key media outlets  
• Leverage internal and sourced data to develop compelling external narratives that support Trustpilot’s value proposition 
• Create and execute speaking, podcast and media engagement
• Develop a cohesive strategy to work alongside product experience initiatives to drive more consumers use Trustpilot as part of their buying journey
• Analyze competitive, customer and industry/category trends to bring fresh, creative thinking to Trustpilots’ external narrative
• Project management and operational support of all Italian external comms workstreams and collaborate with global teams on integrated programs

 

Who you are:

• 3+ years experience in a marketing communications, social or PR function
• Experience working with/managing agency partners, influencers and press directly, consumer marketing experience
• Degree or equivalent in Business, Journalism, Public Relations, Marketing or related field
• Effective communicative abilities coupled with leadership techniques that facilitate inspiration and engagement in group settings (written and verbal)
• Demonstrated project management competency, ensuring effective coordination of concurrent tasks and deadlines
• Hands-on knowledge of  key social media management, PR, and analytics tools 
• Native proficiency in Italian and fluent in English

What's in it for you:

• Competitive compensation package + bonus
• 22 Days holiday plus 3 extra days after 1 year of service along 
• 2 (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
• Rich learning and development opportunities supported through the Trustpilot Academy, LinkedIn Learning and Blinkist
• Full access to Headspace, a popular mindfulness app-based service designed to promote positive mental health and access to a 24/7 Employee Assistance Plan
• Reimbursement of internet charges (up to 30 EUR)

Still not sure?

We are Open to All, which means we want everyone to feel like they can see themselves at Trustpilot. We're keen to hear about your experiences as well as how you can help to create a fantastic culture for our amazing Trusties. So, don't worry if you're looking at this job description and feel like you don't meet all the requirements, we'd still really like to hear from you!

 

#LI-SK1

About Trustpilot

At Trustpilot, we’re passionate about our mission to offer a free and open to all review platform, built on collaboration. For consumers, we’re a place to connect with and influence businesses. For companies, we’re a platform for progress; a way to improve and innovate by engaging and collaborating with consumers. 

We’re driven by connection. It’s at the heart of what we do. Our culture keeps things fresh –– it’s built on the relationships we create. We talk, we laugh, we collaborate and we respect each other. We work across borders and cultures to be a tangible symbol of trust in an ever-changing world. With vibrant office locations all around the world and over 50 nationalities, we’re proud to be an equal opportunity workplace with diverse perspectives and ideas. 

Our purpose is a tall order, but we keep it real. We’re a great bunch of humans, doing awesome stuff, without fuss or pretense. 

A successful Trustpilot future is driven by you –– we give you the autonomy to shape a career you can be proud of. If you’re ready to grow, let’s go. 

Join us at the heart of trust.

Trustpilot is committed to creating an inclusive environment where people from all backgrounds can thrive and where different viewpoints and experiences  are valued and respected. Trustpilot will consider all applications for employment without regard to race, ethnicity, national origin, religion, gender identity or expression, sexual orientation, neurodiversity, disability, age, parental or veteran status. Together, we are the heart of trust.

Trustpilot is a global company and our data practices are designed to ensure that your personally identifiable information is appropriately protected. Please note that your personal information will be transferred, accessed and stored globally as necessary for the uses and disclosures stated in our Privacy Policy.