Strength in Trust 

OneTrust is the trust intelligence cloud platform organizations use to transform trust from an abstract concept into a measurable competitive advantage. Organizations globally use OneTrust to enable the responsible use of data while protecting the privacy rights of individuals, implement and report on their cyber security program, make their social impact goals a reality, and create a speak up culture of trust. Over 14,000 customers use OneTrust's technology, including half of the Global 2,000. OneTrust currently ranks #24 on the Forbes Cloud 100 list of top private cloud companies in the world and employs over 2,000 people in regions across North America, South America, Asia, Europe, and Australia.

The Challenge 

The Principal ITSM Engineer at OneTrust will combine IT Service Management process and practice expertise with high technical acumen, playing a key role in designing, implementing, and supporting ITSM practices and tooling across OneTrust. This individual will be tasked with the proactive and relentless pursuit of continuous process and service improvement to help ensure the elevation and overall success of ITIL-based ITSM practices including (but not limited to) Service Desk, IT Asset Management, Change Management, Incident Management, and Knowledge Management.

Your Mission

• Work closely with stakeholders to design and document a cohesive set of ITSM processes, services, and metrics, ensuring compliance with best practices and standards.
• Evaluate and recommend ITSM tools, technologies, and solutions based on the assessed and continually evolving needs of stakeholders.
• Define ITSM architecture and create implementation requirements.
• Implement, customize, and continuously improve OneTrust’s suite of ITSM tools and services.
• Provide responsive and proactive support of ITSM tooling, taking corrective and preventative actions to resolve issues, risks, and gaps.
• Leverage cutting-edge technologies such as automation and AI provide a highly effective and optimized user experience.

You Are

• A highly technical IT Service Management expert with a deep understanding of ITSM systems, workflows, and best practices.
• An excellent, highly personable communicator and collaborator, with experience working with and supporting stakeholders across business units and functions.
• Highly organized and detail-oriented with excellent process management skills; project and goal oriented with the ability to drive efforts from inception to production.

Your Experience Includes

• 5+ years of experience implementing and managing ITSM processes and technologies in an organization of over 2000 people.
• Deep knowledge of frameworks and solutions for ITSM practices such as service desk, IT asset management, change management, incident management, and knowledge management.
• Deep experience developing and administering ITSM services using tools such as Jira, OpsGenie, Oomnitza, Aisera, and/or similar.
• Strong technical support experience.
• Driven to deliver exceptional, highly reliable, and scalable services that will perform critical functions across a fast-growing organization.
• Able to independently manage multiple simultaneous tasks and projects effectively, quickly adapting to new situations and aligning to business needs.

Extra Awesome

• ITIL 4 Foundations certification (or higher).
• Bachelor’s degree in computer science, engineering, or a related technical field.
• Familiarity with cloud-based IT infrastructure and collaboration tools such as Microsoft 365 (Teams, OneDrive, SharePoint), Azure AD, and MDM platforms (e.g. Workspace One, MS Intune).
• Recent experience leveraging AI bots for functions such as knowledge delivery and process automation.

Benefits

As an employee at OneTrust, you will be part of the OneTeam. That means you’ll receive support physically, mentally, and emotionally so that you can do your best work both in and out of the office. This includes comprehensive healthcare coverage, remote or hybrid workplace flexibility, flexible PTO, equity stock options, annual performance bonus opportunities, retirement account support, 14+ weeks of paid parental leave, career development opportunities, company-paid privacy certification exam fees, and much more. Specific benefits differ by country. For more information, talk to your recruiter or visit onetrust.com/careers.

Resources  

Check out the following to learn more about OneTrust and its people: 

• OneTrust Careers on YouTube
• @LifeatOneTrust on Instagram

Your Data

You have the right to have your personal data updated or removed. You also have the right to have a copy of the information OneTrust holds about you. Further details about these rights are available on the website in our Privacy Overview. You can change your mind at any time and have your personal data removed from our database. In order to do this you must contact us and let us know you wish to be removed. The request should be made on the Data Subject Request Form.

Our Commitment to You 

When you join OneTrust you are stepping onto a launching pad — the countdown has begun. The destination? A career without boundaries working alongside a diverse and inclusive crew who is passionate about doing meaningful work. As a pioneer, your voice and expertise will help chart the direction of an entirely new industry — Trust. Our commitment to putting people first starts with you. Your growth is part of the mission. Our goal is to give you the power to embark on the next phase of your uniquely, unique career 

OneTrust provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by local laws.