See yourself at Twilio.

Join the team as our next Principal Solution Engineer

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business.

About the job

This role enables our customers to leverage technology to solve some of the world’s most pressing social impact challenges. 

The Social Impact Principal Solution Engineer is a critical part of the Twilio.org GTM team. This person is responsible for delivering the technical win at customer accounts. The Social Impact Principal Solution Engineer will lead the technical pre-sales relationship, propose technical architectures, demonstrate the product, anticipates concerns, and offers creative solutions. They build customer trust in Twilio solutions. Additionally, they work closely with Twilio.org’s SI Partners, R&D and Marketing to design and deliver blueprints and solutions to solve social impact problems. 

The Principal Solution Engineer should be comfortable engaging a CEO, a program manager or sketching out an API flow on a whiteboard with customer software engineers.

As a Social Impact Principal Solution Engineer supporting Twilio.org customers you will:

• DRAW THE OWL: Think strategically, and create solutions for customers using the Twilio platform to create positive social impact in the world. Be Bold and drive global impact in partnership with the largest social impact brands in the world.
• BE AN OWNER: Be responsible for driving net new sales and revenue growth for Twilio's social impact organization. Identify trends, propose solutions and use the knowledge to 
• DON'T SETTLE: Set ambitious goals to drive good in the world by recognizing where Twilio products can have an outsize impact to support those in crisis or need.
• WEAR THE CUSTOMER'S SHOES: Empathy and good listening skills are two of the most important characteristics we look for. Passionate about helping others and driving positive social impact globally through the use of technology. 
• RUTHLESSLY PRIORITIZE: Ability to balance competing priorities and manage multiple projects/deals at the same time.

Responsibilities

In this role, you will:

• Help customers achieve success by leading the technical and product sale, recommending best-practice solutions, and guiding them on how to use Twilio’s APIs.
• Owns the technical sales process from qualification to technical win by performing excellent discovery and helping demonstrate the best way to use Twilio products to achieve (and often exceed) their goals.
• Hands-on, high-energy, passionate, and creative problem solver with know how to get things done and ability to lead others to success.
• Takes the initiative to identify and solve problem - both for the customer and within the organization as we grow
• Builds highly interactive and engaging customer demonstrations while forming strong customer relationships
• Develop deep understanding of the social impact use cases and technology ecosystem and articulate Twilio’s role in solving the challenges
• Work jointly with strategic SI partners to ensure customer deployments are successful, both commercially and technically, driving long term success.
• Partner with Twilio.org R&D team by informing about interesting use cases and influence the blueprints development
• Partner with Twilio.org Marketing to create collateral, participate in webinars and attend conferences to inspire organizations to create solutions for their participants 

Qualifications

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• 5 plus years pre-sales experience selling complex, technical products or 3 plus years customer facing experience, especially in delivery or consulting
• Excellent communicator and presenter able to gain audience confidence
• Ability to build a deep understanding of a customer’s communications needs and guide them to a technical solution
• Previous software development experience in one or more of the following areas:
• backend (Java, C#, Node.js, Python, PHP)
• web development (JavaScript, HTML/CSS, frontend frameworks - React, Vue.js, Angular)
• Experience building with REST APIs.

Desired:

• Familiarity with cloud platforms (Amazon Web Services, Google Cloud, Microsoft Azure) and cloud application architecture.
• Previous experience in Telecom, SIP, Contact Center, or Security is a plus.
• Experience working with Social Impact teams

Location

This role will be remote, and based in Australia.

Travel 

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 15% travel is anticipated to help you connect in-person in a meaningful way. 

What we offer

There are many benefits to working at Twilio, including things like competitive pay, generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.

Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at accommodation@twilio.com.