Join the team as our next Product Manager, Voice Connectivity 

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business.

This position is needed to execute on the International Voice Connectivity team mission to add product capabilities that allow international expansion of Enterprise, UCaaS, CaaS and SaaS customer segments.These per country capabilities include:

• Emergency call routing
• Emergency address synchronization with regulatory databases
• Dynamic Location Dispatch for emergency calling

This position will be a product manager for an engineering team in India and will also need to work with an international carrier relations team, routing operations team, and legal team as well as adjacent product team.

Additionally, this position is responsible for a $2 million per year emergency calling product line in the US/CA.

In this role, you’ll:

• Product Manager for Voice Connectivity International team in Bengaluru, India
• Write technical product requirements for each country that requires emergency calling
• Write technical product requirements for each country that requires addresses to be synchronized with a regulatory database
• Technical product requirements will include: Customer facing API, Customer facing Console (front end), back-end integration requirements
• Run Looker (SQL queries) to track adoption, and success metrics, and respond to failure metrics such as addresses failing to synchronize correctly with external regulatory databases.
• Invent address normalisation solutions to improve address submission success rates

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• 5+ years experience overall.
• Education in a technical field such as engineering, computer science, mathematics, data science or similar. 
• Experience writing (technical) requirements for a software feature or solution for an internal or external customer 
• Demonstrated experience working with data sets and using tools such as writing SQL queries, sheets, or similar.
• Strong technical, analytical, and UI/UX design understanding and will roll up sleeves to get the job done
• Ability to speak and write in English fluently.

Desired:

• Experience writing REST APIs 
• Experience running Looker (SQL)
• Experience with leading integrations with 3rd party systems (connectors)
• Experience or interest in understanding Telecom
• Experience or Interest in understanding distributed systems (cloud-scale) architectures.
• Experience working in an agile/SCRUM development process with globally-distributed teams and customers.

Location 

This role will be Remote, India. 

Approximately 5% travel is anticipated.

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.

Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at accommodation@twilio.com.