We’re UserTesting, a leader in experience research and insights; we believe the path to human understanding and great experiences start with a shared understanding—seeing and hearing how another person engages with the world around them and taking in their perspective. Working at UserTesting, you will be empowered to help organizations  discover the human side of business–transforming how they work, collaborate, innovate, and bring new products and experiences to market. This is what inspires us, and it’s how we enable companies to connect with their audiences naturally and organically through an experience that is uniquely, and intentionally human.

A trusted company by top brands for 15+ years, UserTesting, recently merged with UserZoom, has over 3,400 customers in 50 countries, including 75 of the Fortune 100 companies. Joining our team means being part of a passionate group focused on transforming how companies learn from and understand their customers. Come join us and help us build the engine for human understanding.

The Opportunity:

As a Product Manager at UserTesting, you'll be responsible for managing and driving your product area's direction to ensure our product continues to exceed the expectations of our customers. To achieve this, you'll be interacting with our customers to understand their needs, have an informed opinion on the evolving market we compete in and identify opportunities we have to delight our customers and continue to help grow their business and ours. This role is for a strategic thinker and strong communicator who can rally the team behind their compelling vision for our product. You should be good at saying no and understanding the balance between building and shipping great products. You'll need to be analytical and not release into a vacuum. This means defining and tracking important business and usage data to measure the results for your product areas. You'll be working closely with design, engineering, marketing and customer support to drive large product initiatives from inception through development, release and beyond to ensure we continue to deliver amazing experiences for our customers.

What You’ll Be Doing:

• Define the product strategy for key parts of UserTesting and manage the priorities throughout their planning, development, release and beyond.
• Deeply understand the needs of our awesome customers.
• Lead the product team through rapid product experimentation cycles to discover new products and features our customers will love.

• Be the voice of the customer (that means both current and future) in all aspects of the product development and delivery.

• Collaborate with functional groups across the company, including design, engineering, marketing, support, operations, etc., to deliver an awesome product.
• Keep one eye on our fast-moving market to remain well positioned.
• Drive alignment and buy-in at all levels of the company to rally everyone around your vision.

What we are looking for: 

• Solid experienced in product management 
• Strong understanding of user-centred design principles as they relate to web applications. Bonus for work experience in UI/UX design.

• Proven track record for developing, managing, and launching large-scale web-based software products.
• Strong technical and data-analysis skills.
• Outstanding written and verbal communication, as well as interpersonal skills.
• Agile, adaptable and capable of delivering new products and features iteratively.
• Familiarity with various aspects of Lean methodologies, including customer development, hypothesis-driven planning, and evidence-led product design.
• Experience working in a data-driven environment, ideally with qualitative and quantitative research experience.
• Must be resourceful, self-motivated and able to be successful in a non-traditional entrepreneurial team-based environment.

To learn more about our team, culture, and customers, check out our careers page, company blog, and press/awards. Aside from a great work environment and the opportunity to make an impact, we’re also growing the team quickly–join us!

At UserTesting, we are committed to providing more inclusive and accessible experiences for our candidates. We pride ourselves on building empathy; diverse perspectives, which we believe are the key values to creating exceptional experiences for everyone. Our commitment to providing accessible experiences is driven by this belief and our core values. If you require any accommodations or have any specific requests about how we could tailor our interview process to better suit your needs please contact us on: talentexperience@usertesting.com.If you need to speak to someone please ask!

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UserTesting is an Equal Opportunity Employer and a participant in the U.S. Federal E-Verify program.  Women, minorities, individuals with disabilities and protected veterans are encouraged to apply.  We welcome people of different backgrounds, experiences, abilities and perspectives.  

UserTesting will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, as applicable.  

We welcome candidates with physical, mental, and/or neurological disabilities. If you require assistance applying for an open position, or need accommodation during the recruiting process due to a disability, please submit a request to People Operations by emailing askPeopleOps@usertesting.com.