A career at Lilium is for those who want to do something extraordinary. We take pride in pushing the boundaries of engineering, technology and customer experience.  

As part of a team, you will tackle challenges and deliver something that has never been done before. By joining Lilium you will have the opportunity to work with a world-class entrepreneurial team of more than  950 people who are  as passionate about changing the world as you are.  

You will always act with safety and integrity in mind and embody our core behaviors of efficient and positive collaboration, ownership of time, continuous improvements and, ultimately delivering results.

We thrive on diversity and creating an inclusive culture, with more than 50 nationalities currently working hard to bring our vision of a sustainable world to life. 

In this role, you will report to the Head of Commercial Operations and are responsible for end-to-end management of our business development CRM.  You will build CRM solutions using industry leading tools, with workflows and processes that accelerate our business.  You can expect a close collaboration with our business development, support and services, finance, IT, and production teams and regularly translate their requirements into practical solutions.  You will ensure compliance with best practices and standards in CRM configuration and customization while providing outstanding support to end users. 

• Manage, facilitate, and optimize the CRM, enhancing user experience and leveraging the system to support business goals while increasing sales efficiency and ensuring customer support
• Create and execute a detailed product road map, implementing agile project management principles to execute, monitor, and evaluate progress
• Ensure reliable and accurate data quality and legal compliance
• Drive the relationship with end-user, regularly gathering and implementing feedback/requirements and providing training and support
• Provide system administration support, including managing user access and ensuring proper governance of permissions and access rights
• Analyse business development data to create comprehensive reporting of pipeline and financial forecasts for review by the Executive Leadership team
• Create management dashboards for Executive level stakeholders which visualises meaningful insights
• Manage the day-to-day reporting requirements of the Head of Commercial Operations in a timely and efficient manner
• Coordinate and support integrations with third-party applications, plugins, and tools
• Create and maintain documentation on processes, policies, application configuration, and help-related materials
• Continuously identify opportunities to improve processes and implement automations

Your Profile:

• Proven experience as a CRM product owner with proficiency in creating fields, workflows, validation loops, views, and reports
• 5+ years in aviation or manufacturing, such as commercial operations, sales/business development, or sales production matching preferred
• Execution focused with exceptional analytical and reporting capabilities
• Familiarity with automating cross-departmental business processes
• Strong communication skills to convey complicated information clearly and effectively
• Adaptability and problem-solving skills, with the ability to prioritize
• Ability to influence stakeholders to drive change and make improvements
• Fluent English required

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Want to know more? Then view our 'Why join Lilium' page!

Life at Lilium:

The wellbeing of our employees is a high priority. In our HQ we have many initiatives such as free healthy food and drinks, free in-house gym and health days. In remote offices we offer online opportunities to stay connected and develop yourself as well including our culture club, learning terminal, Employee Assistance Program and many more.

 Lilium is an equal opportunity employer and welcomes applications from all qualified individuals regardless of ethnicity, sex, disability, religion/belief, sexual orientation or age.