Our vision is to be the universal symbol of trust, bringing consumers and businesses together through reviews. We are well on our way—but there’s still an exciting journey ahead. Join us at the heart of trust.

The Reporting and Optimisation team is a newly established group within the larger Content Integrity department of Trustpilot. Our mission is to enhance the customer journey and optimise service design by leveraging data-driven insights and streamlined processes. While our team is primarily based in London, we also collaborate with colleagues in Lithuania and Copenhagen to deliver impactful results across the organisation. 

As an Optimisation Specialist within our dynamic Optimisation team, you will be pivotal in driving efficiency and effectiveness across our Trust and Safety division. You'll focus on project management, process optimisation, and data analysis to ensure our initiatives align with strategic objectives and deliver impactful results. Your expertise will contribute to streamlining operations, improving workflows, and enhancing our ability to maintain a safe and trustworthy platform.

What you’ll be doing:

Project Management & Delivery:

• Develop and manage detailed project plans, ensuring timely and on-budget delivery aligned with OKRs.
• Track progress against KPIs, proactively addressing deviations and holding team members accountable.

Process Optimisation & Mapping:

• Analyse and map processes (using tools like Miro or Lucidchart) to identify and implement efficiency improvements.
• Develop and maintain clear process documentation.

Data Analysis & Reporting:

• Analyse project data to identify optimisation opportunities and trends.
• Create and maintain reports and dashboards for stakeholder insights.

Stakeholder Management & Risk Management:

• Communicate project updates and risks effectively to stakeholders.
• Collaborate with teams to ensure alignment and mitigate potential issues.

Who you are:

Experience & Technical Skills: 

• Proven experience in project management, ideally within a Trust and Safety or related operational environment.
• Demonstrated ability to map and optimise business processes.
• Proficiency in process mapping tools (e.g., Miro, Lucidchart).
• Ideally, familiarity with Salesforce Service cloud and Zendesk.

Skills and Attributes:

• Skilled in designing and optimising workflows to improve efficiency.
• Ability to consistently meet tight deadlines and deliver projects on time and within budget.
• Excellent written and verbal communication skills, with the ability to engage effectively with stakeholders.
• Strong analytical and problem-solving skills, with a proactive approach to identifying and resolving issues.
• Ability to adapt to changing project requirements and priorities in a dynamic environment.
• A team player with excellent interpersonal skills, able to work effectively with colleagues across different departments.

What's in it for you:

• A range of flexible working options to dedicate time to what matters to you
• Competitive compensation package + bonus
• 25 days holiday per year, with an extra 5 days holiday allocated after your 1 year anniversary (prorated) 
• Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
• Rich learning and development opportunities are supported through the Trustpilot Academy, LinkedIn Learning, and Blinkist
• Comprehensive health package, pension, and full access to Headspace, a popular mindfulness app to promote positive mental health
• Paid parental leave
• Central office with  a laid-back vibe and constant buzz of different languages being spoken everywhere you go It’s complete with a coffee bar, canteen, and table tennis and has a wide variety of refreshments available - you can opt-in for breakfast and lunch at an affordable price
• Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials
• Opportunity to join the Trustpilot Social Club for a small monthly fee and attend regular social and leisure activities like go-karting, cooking classes, and escape rooms 
• Employee discounts to restaurants and shops

Still not sure?

We want to be a part of creating a more diverse, equitable, and inclusive world of work for all. We’re excited to hear about your experiences as well as how you will contribute to our working culture. So, even if you don’t feel you don't meet all the requirements, we'd still really like to hear from you!

#LI-SK1

About us

Trustpilot began in 2007 with a simple yet powerful idea that is more relevant today than ever — to be the universal symbol of trust, bringing consumers and businesses together through reviews. Trustpilot is open, independent, and impartial — we help consumers make the right choices and businesses to build trust, grow and improve.

Today, we have more than 300 million reviews and 64 million monthly active users on average across the globe, with 140 billion annual Trustbox impressions, and the numbers keep growing. We have more than 1,000 employees and we’re headquartered in Copenhagen, with operations in Amsterdam, Denver, Edinburgh, Hamburg, London, Melbourne, Milan and New York. 

We’re driven by connection. It’s at the heart of what we do. Our culture keeps things fresh –– it’s built on the relationships we create. We talk, we laugh, we collaborate and we respect each other. We work across borders and cultures to be the universal symbol of trust in an ever-changing world. With vibrant office locations worldwide and over 50 nationalities, we’re proud to be an equal opportunity workplace with diverse perspectives and ideas. 

Our purpose to help people and businesses help each other is a tall order, but we keep it real. We’re a great bunch of humans, doing awesome stuff, without fuss or pretense. A successful Trustpilot future is driven by you –– we give you the autonomy to shape a career you can be proud of. If you’re ready to grow, let’s go. 

Join us at the heart of trust.

Trustpilot is committed to creating an inclusive environment where people from all backgrounds can thrive and where different viewpoints and experiences are valued and respected. Trustpilot will consider all applications for employment without regard to race, ethnicity, national origin, religious beliefs, gender identity or expression, sexual orientation, neurodiversity, disability, age, parental or veteran status. Together, we are the heart of trust.

Trustpilot is a global company and our data practices are designed to ensure that your personally identifiable information is appropriately protected. Please note that your personal information will be transferred, accessed, and stored globally as necessary for the uses and disclosures stated in our Privacy Policy.