Project Lead

Qualtrics

Full Time

Kraków, Poland

10 months ago

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Our Strategy and Research (STaR) Software Services team is a newly established division dedicated to assisting our clients in setting up and utilizing a wide array of Qualtrics software products to tackle complex business challenges. A crucial part of our function lies in empowering customers to be proficient using the Qualtrics platform across a diverse range of research products (DesignXM, BX, UX). Our work is fundamental to the purchase and renewal of software, and seeing our customers become advocates of the software is a measure of our success

At Qualtrics, building and leading best-in-class Brand (BX) research studies is the core duty of the Project Managers in the STaR team. Our Project Managers ensure the success of research projects by managing project timelines and ensuring everyone is clear on their roles and responsibilities to deliver against client expectations. They play a pivotal client lead role during the lifecycle of the program from setup to key deliverables, with an extra focus on managing data collection.

How you’ll find success

You will know you are doing a great job when you:

Support the Strategy and Research (STaR) process from project implementation through final deliverables
Coordinate timelines, communications, and manage expectations of clients and vendors, and internal teams
Work on multiple projects concurrently, at various stages of development, with a natural aptitude for organization, and creating deadline-driven deliverables
Lead the data collection efforts on projects and support other deliverables, as needed
Ensure that projects are set up for long term success with strong sampling plans that maintain respondent quality and feasibility throughout the life cycle of a project
Perform advanced technical setup on client surveys, including setting up survey logic, creating quotas, testing the survey with vendor partners, and more
Become proficient in use of the Qualtrics software
Build and maintain client relationships as the frontline point of contact with our customers
Work across a broad team of experts to create best in class Strategy and Research platforms for some of the most recognized brands in the world
Exhibit a track record of delivering exceptional client experiences
Maintain continuous improvement and growth mindset

How you’ll grow

You will be joining a fast-growing, highly-motivated team that has a considerable impact on the business and many opportunities to evolve, such as the following:

Hands-on experience with emerging technologies
Exposure to the latest thought leadership in the XM industry
Opportunities to own and drive initiatives and strategic projects, such as the adoption of new product features
Opportunities to demonstrate leadership, mentoring, and knowledge sharing across the organization
Avenues to pursue continuous learning and acquisition of new skills in technology, project management, and personal growth

Things you’ll do

Set up survey projects in the Qualtrics platform
Review and testing these surveys
Ensure that survey programming and quotas are working as anticipated
Review and advise on data collection plans
Send the survey to potential participants
Manage vendors who aid in the collection of responses
Self-serve sample needs in Qualtrics’ private marketplace
Monitor the collection of responses
Support clients on multi country programs, maintaining comprehensive notes and ensuring relevant actions are addressed in a timely manner
Analyze data stability for longitudinal health of the program
Ensure data quality using our proprietary methodology
Participate in project debriefs and reviews
Manage project level budgets, to deliver margin

What We’re Looking For

We know that women and people from underrepresented groups tend to not apply unless they meet all the criteria - if you believe you are qualified for the role, we encourage you to apply even if you don't meet all the criteria.

Bachelor’s degree or higher in market research, marketing, economics, sociology, psychology, statistics, or other relevant fields
1-4 years of experience working at a Saas/Technology Company, Market Research Agency, or Consulting Firm
Superb written and verbal communication both internally and externally
Excellence in time management and ability to prioritize workloads
Comfortable working in a fast-paced, unstructured, and highly competitive environment
Excellent attention to detail, troubleshooting abilities, and problem solving skills
Experience leading or supporting research projects, either in an academic or professional capacity
Experience with Qualtrics platform, preferred
Experience with basic statistical analysis (requirement depends on role level)
Fluency in English

What Differentiates Us From Other Companies

Work-life integration and fun is deeply important to us! We have frequent office events, team outings, and happy hours
Annual Leave: 20 or 26 annual leave days per annum plus an additional day for each year of service (to a max of 5).
Private Medical Insurance- Luxmed health & dental cover for you and your dependants.
Commuter Assistance- Up to the value of 80 PLN net a month for public transport.
Savings Plan- Two company saving plans provided by Nationale Nederlanden: Employee Capital Plan (PPK) & Employee Saving Plan (PPO)
Wellness - Up to the value of 800PLN gross per quarter can be reimbursed for a variety of wellness activities via our dedicated platform Twic.
A choice of Multispot cards available.
Our employee assistance program with Unum provides counselling and wellbeing support to all employees
Experience bonus- 7000 PLN gross per annum. Qualtrics experience bonus is a program designed to provide experiences to our employees they might not otherwise have.
Group Life & Income Protection Insurance
Glasses/Contact lenses Reimbursement
Free breakfasts, lunches, snacks, and drinks for everyone in the office
Tax-deductible expenses (up to 75% depending on role)