Role OVO-View

Location: Home Based / Hub based! Bristol, London or Glasgow

You have the flexibility to work wherever suits you best, but we would love to see you in one of our offices once a week.

Team: Energy Solutions - the team working to bring energy-efficient homes to everyone

Salary banding:  £36500 - £42500 

Experience: Mid-level/Expert

Working pattern: Full-Time

Reporting to: Wayne Taylor - Operations Manager

Sponsorship: Unfortunately we are unable to offer sponsorship for this role.

This role in 3 words: Delivery. Liaison. Autonomy. 

Top 3 qualities for this role: Communicator. Decisive. Analytical. 

Everyone belongs at OVO

At OVO, we are on a mission to solve one of humanity's biggest challenges, the climate crisis. And we know it takes all of us to change the world. That's why we need diverse people from all abilities, gender identities, ethnicities, ages, sexual orientations, life experiences and backgrounds to join us.

Teamworking for the planet

Everything we do here spins around Plan Zero. So, naturally, the team you’ll be joining plays a gigantic role in making that happen. Here’s how:

OVO Energy Solutions Ltd is a company within the OVO family and assists the business in meeting their Energy Company Obligation (ECO), as well as other Energy Efficiency funding initiatives. We achieve this by fitting Energy Efficiency measures such as insulation, renewable energy solutions and new heating systems to domestic properties across the UK. 

This role in a nutshell:

The Project Support Team is an integral part of the business, assisting departments throughout a project during the survey, installation and submission stages of an Energy Efficiency measure and this role will be responsible for the coordinators in the function. 

Your key outcomes will be:

• The  line management of the Project Support Team whilst ensuring their alignment to operational forecast and delivery (team of 5-6)
• Support internal departments in accurate and timely reporting of progress, with both suppliers and clients
• Supporting the delivery of projects through property/customer eligibility and documentation checks as required by the relevant funding schemes and compliance requirements
• Responsibility for integrating project support initiatives within the wider business strategy
• Establishing and creating process and reporting methodology to provide timely and accurate information to stakeholders
• Reporting on process success metrics
• Supporting the setting up of projects 
• Ensuring consistent business compliance in line with Ofgem and Government funding initiatives 
• Champion process change where changes to existing compliance or new compliance requirements are identified
• Identify and implement improvements to processes
• Weekly reporting to Energy Efficiency on delivery, errors and technical monitoring
• Overseeing the issuing of customer communications to support the best journey for customers.
• Assisting the Assurance department in the quick resolution of enquiries and complaints

You’ll be a successful Project Support Manager at OVO if you have…

• Knowledge and experience of the compliance requirements of the energy efficiency funding schemes (ECO, HUG, SHDF etc)
• Strong decision making skills, along with a proactive approach to challenging the norm
• Knowledge of the operation and requirements of external stakeholders such as Councils, Housing Associations, Contractors and OFGEM.
• Management experience of support services teams
• Great interpersonal skills and the ability to tailor your approach to individuals as well as strong written communication skills
• Experience in leading and assisting on business change initiatives.
• Strong spreadsheet skills and Google Suite experience

Let’s talk about what’s in it for you

We’ll pay you between £36500 and £42500 depending on your specific skills and experience. If your expectations are a little different, have a chat with us!

We keep our pay ranges broad on purpose to give us, and you, flexibility to match your experience to our zero carbon mission.

You’ll be eligible for an on-target bonus of 15%. We have one OVO bonus plan that focuses on the collective performance of our people to deliver our Plan Zero goal. 

We also offer plenty of green benefits and progressive policies to help you feel like you belong at OVO…and there’s flex pay.  It’s an extra 9% of your salary on top of your core pay to use as you like. You can take it as cash, add to your pension, or choose to spend it on a huge range of flex benefits. Here’s a taster of what’s on offer: 

For starters, you’ll get 34 days of holiday (including bank holidays). For your healthWith benefits like a healthcare cash plan or private medical insurance depending on your career level, critical illness cover, life assurance, health assessments, and moreFor your wellbeingWith gym membership, gadget, travel and cyber insurance, workplace ISA, will writing services, DNA testing, dental insurance, and more For your lifestyle With extra holiday buying, discount dining, culture cards, tech loans, and supporting your favourite charities with give-as-you-earn donationsFor your home  Get up to £300 off any OVO Energy plan (when you pay by Direct Debit), plus personal carbon offsetting and great discounts on smart thermostats and EV chargersFor your commute Nab a great deal on ultra-low emission car leasing, plus our cycle to work scheme and public transport season ticket loans Want to hear about our full range of flexible benefits and progressive people policies? Our People Team can tell you everything you need to know.

For your Belonging

To find better ways to support our people, we need to listen to each other’s experiences and find ways to build a truly inclusive and diverse workplace. As part of this, we have 8 Belonging Networks at OVO. Led by our people, for our people - so when you join OVO, you can play a part - big or small - with any of the Networks. It's up to you.

Oh, and one last thing...

We’d be thrilled if you tick off all our boxes, yet we also believe it’s just as important we tick off all of yours. And if you think you have most of what we’re looking for but not every single thing, go ahead and hit apply. We’d still love to hear from you!

If you have any additional requirements, there’s a space to let us know on the application form; we want to make the process as easy and comfortable for you as possible..