About Glovo

If you’re here, it’s because you’re looking for an exciting ride. 

A ride that will fuel up your ambitions to take on a new challenge and stretch yourself beyond your comfort zone. 

We’ll deliver a non-vanilla culture built on talent, where we work to amplify the impact on millions of people, paving the way forward together. 

Not your usual app. We are the fastest-growing multi-category app connecting millions of users with businesses, and couriers, offering on-demand services from more than 170,000 local restaurants, grocers and supermarkets, and high street retail stores. We operate in more than 1500 cities across 25 countries. Every year, +200k merchants generate over 4B€ in sales through our platform and over 20M customers get their goods delivered in minutes.

Together we revolutionize the way people connect with their everyday needs, from delivering essentials to connecting our ecosystem of users through innovative solutions powered by technology. For us, every day is filled with purpose.

What makes our ride unique? 

🤝 Our culture and strong values. 

• We have an ‘’office-first’’ culture and we place collaboration at the center of everything we do! 
• We have a non-vanilla personality and feedback mindset. We don’t shy away from difficult conversations - we see them as a gift! 
• We work with high intensity and have fun along the way.  We also celebrate the wins (a lot!). 
• We celebrate diversity in all its forms and foster an inclusive culture where everyone can bring their authentic selves to work. 

💪Our career development philosophy. 

• We are building a talent house of high performing teams and leaders. We invest in people who raise the bar and help others reach their full potential. 
• We take ownership of our career development. We don’t believe in linear and predictable career paths - we create the job of our dreams! 
• We embrace opportunities to move the needle and make an impact beyond our scope. 

🤝Our commitment to being a force for good. 

• Our platform is an important economic tool for millions of people (customers, partners, couriers) and we are taking action to amplify our positive impact. 
• We invest in doing good by dedicating time and resources into social and environmental initiatives. 
• We have the ambition of being DIB role models across the tech industry. We are creating environments, systems, and processes that provide equal opportunities, break biases, and empower our communities.

We have a vision: To give everyone easy access to anything in their cities. And this is where your ride starts.

YOUR MISSION:

The way we manage our company is built on the belief that by giving a WOW service to our clients, we will be able to change the delivery market. How are we doing it? By paying attention to all the details. Glovo is a hyperlocal marketplace featuring the trendiest places in each city & delivering their products in less than 60 mins.

This role is for the leader of Glovo’s Q-Commerce (quick commerce) business unit, which focuses on working with Supermarkets, Pharmacies, Shops (e.g., electronics, beauty, flowers, toys, video games, etc.). As a Q-Comm Manager (Quick-Commerce Manager) in Bulgaria you will have the unique opportunity to build and scale our business in the market with the biggest potential in our portfolio.

We're looking for someone who has a mix of the:

• Operational excellence to get great work done
• Negotiation and collaboration skills needed to bring out the best from our partners
• Strategic, innovative and creative thinking that's required to develop outside the box solutions
• Management skills and emotional intelligence required to lead and inspire a team 

We are currently building a strong local team in order to re-invent how consumers buy retail, making it more convenient and easy than ever before.

THE JOURNEY:

• Devise the long-term Q-Commerce strategy for the country
• Oversee directly multiple areas of responsibility: sales, partnerships, operations, etc.
• Analyze business / financial data to take key decisions for Q-Commerce in the country
• Have full Q-Commerce (Groceries, Retail, MFC, etc.) P&L responsibility and own business objectives
• Lead a team of 5-10 individuals
• Hire top talent, help them perform, grow and develop as professionals
• Drive, structure, analyze and channel daily work and information - setting goals, delegating, and supervising the team’s performance
• Guide the commercial team in order to achieve the sales and account management targets
• Work with a cross-functional team (marketing, operations, finance) to achieve quick & quality execution
• Get into details, deep-dive and problem solve. You will make things happen together with your team
• Lead project implementation and translate it into actionable tasks to ensure continuous improvement
• Be the owner of our disruptive Micro Fulfillment Center business, delivering commercial, operations, and compliance goals.
• Establish and maintain relationships with key stakeholders in top grocers, retailers, CPG and so on
• Give visibility to main stakeholders of status and follow up on next steps
• Collaborate with colleagues to learn from each other in a supportive environment that allows you to grow, develop and make a difference

WHAT YOU WILL BRING TO THE RIDE:

Background 

• 4yr+ of relevant experience in managing high-performing commercial teams
• Experience owning P&L for a full business unit is a plus
• Previous experience in fast-paced environments (startups, top internet firms) is a plus
• Bachelor in Business Administration, Marketing, Operations Management or Public Relations is a plus
• Experience in FMCG, Retail or on-demand delivery industry is a plus

Leadership, Business Acumen and Collaboration 

• Business acumen: proven track record of understanding and empathizing with partners' business models, challenges, & objectives in order to create join strategies & deliver value through collaboration
• Partner collaboration: Proven experience of at least 3 years in working with external partners to align on strategic initiatives, foster mutual growth, & ensure seamless collaboration on account-related matters
• Experience in / solid understanding of retail business, as well as revenue dynamics and drivers

Skills

• Problem solving skills with strong commercial and analytical skills
• Data-driven mentality / takes decision based on data and makes business judgment when necessary
• Great communication and interpersonal skills
• Negotiation skills: Know how to negotiate /build your way into a super deal with big players in the market
• Project management skills, highly organized and detail-oriented approach
• Excellent knowledge of Google Suite and/or MS Office, Excel
• Excellent written and spoken Bulgarian & English skills

Culture

• Be driven to build a business from scratch, you have a natural bias for action, always pushing for things to happen, objective and deadline oriented; you are always a step ahead, proactive with potential problems/opportunities and always thinking how to be better
• You ensure the highest standards for you and your team with the deliverables and business objectives
• Ability to work in a high growth and high-performance start-up with a fast pace. 
• Adaptable, positive mindset: possess a flexible attitude towards evolving roles within the commercial domain. We value versatility and the ability to adapt to new challenges while ensuring a stable and consistent job scope

Individuals representing diverse profiles, encompassing various genders, ethnicities, and backgrounds, are less likely to apply for this role if they do not possess solid experience in 100% of these areas. Even if it seems you don't meet our musts don't let it stop you, we are all about finding the best talent out there! Skills can be learned, and embracing diversity is invaluable.

We believe driven talent deserves:

• 🌟 An enticing equity plan that lets you own a piece of the action.
• 💪 Top-notch private health insurance to keep you at your peak.
• 🍔 Monthly Glovo credit to satisfy your cravings with zero delivery fees on all Glovo orders!
• 🏖️Flexible time off (uncapped vacation days) , the freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year!
• 🧠 Online therapy and wellbeing benefits to ensure your mental well-being.
• 📚 An external learning budget to fuel your thirst for knowledge and personal growth.

Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds - all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard. 

Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).

So, ready to take the wheel and make this the ride of your life? 

Delve into our culture by taking a peek at our Instagram and check out our Linkedin and website!