The Wayfair Community Experience team operates physical environments that attract top talent, foster collaboration, nurture employee success and promote retention. Our vision is to provide effective, practical, and productive workplace environments that reflect Wayfair’s personality and provide a home for employees to thrive. Our teams are known to be fun, resourceful, solution-oriented, proactive, and thoughtful. 

Our Berlin office houses ~500 Wayfair employees. As a receptionist and general office agent within our Berlin office, you will be responsible for creating a safe, welcoming and efficient environment for our employees whilst promoting our positive Wayfair culture in everything you do. Your role will be employee facing and you will also work with a variety of vendors and visitors, you will place a key emphasis on providing a positive experience for all.  

Key Responsibilities: 

• Operate our reception desk, providing an exceptional experience for our guests, employees & vendors. 
• Manage our office operations in Berlin, including running the snack program, health & safety, maintenance and our mailroom. 
• Establish and maintain relationships with outside vendors and our Landlord as necessary for site maintenance; administer local contracts and maintenance agreements. 
• Proactively identify ways in which to improve our office environment and make the experience as positive as possible.  
• Be responsible for our Keycard Management & Inventory system for visitors, new hires and existing employees. 
• Take ownership of our Community Experience ticketing system in Berlin; ensuring efficient handling of tickets within strict SLA frameworks.
• Support with finance and invoice processing, including vendor management and collaboration with our finance teams to ensure speedy payment of our vendors. 
• Prepare monthly newsletters and support with business reporting for the Berlin office.
• Work cross functionally with other internal and external stakeholders on day to day and events based tasks. 
• Support the local leadership team with administrative tasks as necessary. 

Requirements

• Minimum 2+ years of experience in office management or administration within a fast paced environment. 
• High level of proficiency in Google Suite,with the ability to pick up new systems quickly.
• Great communication skills in English (C1) and German (B2)  (written, verbal and non-verbal). 
• Organized and structured mindset, able to deliver projects within budget.
• Positive attitude and self motivated (“Customer first” attitude; Going the extra mile).
• Great problem solving skills and a detail-oriented work approach.
• Ability to quickly adapt and address complex challenges in collaborative ways. 

Assistance for Individuals with Disabilities

Wayfair is fully committed to providing equal opportunities for all individuals, including individuals with disabilities. As part of this commitment, Wayfair will make reasonable accommodations to the known physical or mental limitations of qualified individuals with disabilities, unless doing so would impose an undue hardship on business operations. If you require a reasonable accommodation to participate in the job application or interview process, please let us know by completing our Accomodations for Applicants form.

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About Wayfair Inc.Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.

No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.

We are interested in retaining your data for a period of 12 months to consider you for suitable positions within Wayfair. Your personal data is processed in accordance with our Candidate Privacy Notice (which can found here: https://www.wayfair.com/careers/privacy). If you have any questions regarding our processing of your personal data, please contact us at dataprotectionofficer@wayfair.com. If you would rather not have us retain your data please contact us anytime at dataprotectionofficer@wayfair.com.