We’re UserTesting, a leader in experience research and insights; we believe the path to human understanding and great experiences start with a shared understanding—seeing and hearing how another person engages with the world around them and taking in their perspective. Working at UserTesting, you will be empowered to help organizations  discover the human side of business–transforming how they work, collaborate, innovate, and bring new products and experiences to market. This is what inspires us, and it’s how we enable companies to connect with their audiences naturally and organically through an experience that is uniquely, and intentionally human.

A trusted company by top brands for 15+ years, UserTesting, recently merged with UserZoom, has over 3,400 customers in 50 countries, including 75 of the Fortune 100 companies. Joining our team means being part of a passionate group focused on transforming how companies learn from and understand their customers. Come join us and help us build the engine for human understanding.

About the team:

Our highly successful team is spread across the US and includes Renewal Managers, Customer Success Managers, Solutions Consultants, and Business Development Representatives .  We all work together to build and grow mutually-beneficial, long-term customer relationships. 

The Opportunity:

As our Enterprise Account Executive, you'll play a key role in the continued expansion of UserTesting—the industry leader in experience research and digital human insights. We’re growing significantly across North America and Europe and we’re excited to welcome you on the journey!

Your focus will be on new customer acquisition across UserTesting’s broad solution set, and growth within existing enterprise customers. You will develop, lead, and execute the territory strategy focused on achieving your targets ($1.56m annual sales and growth target).

We have a clearly defined sales methodology set that delivers results, differentiates our company from the competition and aligns our broad solution set to customer needs.  Our highly effective partnership model and team structure ensures the most effective customer journey from new prospects through to satisfied, expanding, and renewing customers.

We know that real success starts with hiring the very best people, like you. We'll give you all you need to get the job done, and make sure you have a lot of fun along the way. If you’re looking for a place to learn and grow your career with exceptionally talented colleagues, UserTesting might be the place for you!

What We’re Looking For:

• You'll need experience in both winning new business and growing an existing book of customer business in the SaaS enterprise segment, with a history of exceeding quota performance and account gross retention goals
• You'll be an exceptional communicator and a self-starter with a demonstrated ability to succeed in a fast-paced, changing environment
• Experience winning large software and services deals within complex, multi-matrixed enterprise 
• You'll have strong creativity, curiosity, analytical and problem-solving skills
• You'll have comfort in creative leverage and compelling incentive to successfully drive opportunities to close within a fiscal period
• Any experience with Salesforce, Clari, Outreach, Google Suite, Microsoft Office/Google Docs, and related productivity tools will be an advantage 

Don’t meet every single requirement but excited about the role? We encourage you to apply! Research show us that certain demographics are less likely to apply unless they meet 100% of the requirements, but you may be just the right candidate for this or other roles. We know that diverse perspectives foster the innovation we need to be successful, and we are committed to building a team that encompasses a variety of backgrounds, experiences, and skills.

Perks and Benefits 

• Private Medical, Dental and Vision
• Health Savings Account
• Pre-Tax Benefit Accounts (FSA)
• Commuter Benefits - transit and parking 
• Flexible Time off (Full time salaried (exempt) employees)
• 12 Days of observed holiday entitlement
• Basic Life insurance, Short-Term Disability and Long-Term Disability insurance
• 401(k) Retirement Plan 
• Professional Development Stipend
• Remote Equipment Expense Reimbursement
• Mental Wellness Employee Assistance Program
• Monthly wellness and telecommunications reimbursements
• Paid quarterly volunteering days and Charity donation matching via our UT Cares Volunteers and Charitable Giving Committee
• Perks at Work discount scheme
• Pet Insurance reimbursement 
• Employee Referral Programme 
• Employee-led groups to help foster a more inclusive employee experience and build a culture of belonging at UserTesting. Read more here! 

To learn more about our team, culture, and customers, check out our careers page, company blog, and press/awards. Aside from a great work environment and the opportunity to make an impact, we’re also growing the team quickly–join us!

At UserTesting, we are committed to providing more inclusive and accessible experiences for our candidates. We pride ourselves on building empathy; diverse perspectives, which we believe are the key values to creating exceptional experiences for everyone. Our commitment to providing accessible experiences is driven by this belief and our core values. If you require any accommodations or have any specific requests about how we could tailor our interview process to better suit your needs please contact us on: talentexperience@usertesting.com.If you need to speak to someone please ask!

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UserTesting is an Equal Opportunity Employer and a participant in the U.S. Federal E-Verify program.  Women, minorities, individuals with disabilities and protected veterans are encouraged to apply.  We welcome people of different backgrounds, experiences, abilities and perspectives.  

UserTesting will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, as applicable.  

We welcome candidates with physical, mental, and/or neurological disabilities. If you require assistance applying for an open position, or need accommodation during the recruiting process due to a disability, please submit a request to People Operations by emailing askPeopleOps@usertesting.com.