We’re UserTesting, a leader in experience research and insights; we believe the path to human understanding and great experiences start with a shared understanding—seeing and hearing how another person engages with the world around them and taking in their perspective. Working at UserTesting, you will be empowered to help organizations  discover the human side of business–transforming how they work, collaborate, innovate, and bring new products and experiences to market. This is what inspires us, and it’s how we enable companies to connect with their audiences naturally and organically through an experience that is uniquely, and intentionally human.

A trusted company by top brands for 15+ years, UserTesting, recently merged with UserZoom, has over 3,400 customers in 50 countries, including 75 of the Fortune 100 companies. Joining our team means being part of a passionate group focused on transforming how companies learn from and understand their customers. Come join us and help us build the engine for human understanding.

The Opportunity

We now have the opportunity for a high-calibre, successful and driven individual to join us a a Regional VP of Sales based in the UK.  In this role, you will provide leadership and implementation of our initial and ongoing sales strategy in the EMEA region for a mixed team of Enterprise and Global account executives (Regional Sales Directors and Global Account Directors).

Reporting to the General Manager, EMEA, you will be responsible for the sales relationships and performance of your team, and responsible for identifying, developing and growing revenue from product and services in your segment. The successful candidate will have a track record of SaaS sales and sales leadership experience across the EMEA region.

Other responsibilities include:

• Leading a team of Enterprise and Global account executives (Regional Sales Directors and Global Account Directors)
• Manage and coordinate the efforts of the team to achieve monthly, quarterly and yearly bookings targets
• Assist in creating strategies & go-to-market plans for the region
• Identifying business opportunities in existing and new customers
• Monitor, analyze, and manage sales activity against goals
• Develop a consistent and growing revenue stream for products and services
• Work with global team members to develop business in the region in all channels
• Work with channel partners to establish and grow sales and promote positive relations with VAR's, Distributors, System Integrators, & Platform companies
• Establish and implement development goals, objectives, policies, and operating procedures for the team, as needed

What we're looking for:

• Extensive SaaS sales experience and several years in sales management (at 1st or 2nd line management)
• Experience of selling to large, complex Fortune 500 enterprises
• Proficient in MEDDPICC/Command of the Message methodology
• Demonstrated knowledge of the processes for managing large accounts, including demand generation, forecasting, quota attainment, sales presentations, short-term, mid-term, and long-term opportunity management
• Strong technical and business knowledge with complimentary skills to understand the customer's business and technical drivers
• Solution selling, business case development skills, and a proven ability to navigate complex large Enterprise customer environments and their subsidiaries
• Strong negotiation skills
• Proven interpersonal / relationships skills to build and maintain Exec/’C’ level relationships
• Ability to travel up to 50% of the time as customer meetings require
• Existing relationships with decision makers within Customer Experience is desired
• Experience leading Software-as-a-Service sales resources is required

Don’t meet every single requirement but excited about the role? We encourage you to apply! Research show us that certain demographics are less likely to apply unless they meet 100% of the requirements, but you may be just the right candidate for this or other roles. We know that diverse perspectives foster the innovation we need to be successful, and we are committed to building a team that encompasses a variety of backgrounds, experiences, and skills.

To learn more about our team, culture, and customers, check out our careers page, company blog, and press/awards. Aside from a great work environment and the opportunity to make an impact, we’re also growing the team quickly–join us!

At UserTesting, we are committed to providing more inclusive and accessible experiences for our candidates. We pride ourselves on building empathy; diverse perspectives, which we believe are the key values to creating exceptional experiences for everyone. Our commitment to providing accessible experiences is driven by this belief and our core values. If you require any accommodations or have any specific requests about how we could tailor our interview process to better suit your needs please contact us on: talentexperience@usertesting.com.If you need to speak to someone please ask!

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UserTesting is an Equal Opportunity Employer and a participant in the U.S. Federal E-Verify program.  Women, minorities, individuals with disabilities and protected veterans are encouraged to apply.  We welcome people of different backgrounds, experiences, abilities and perspectives.  

UserTesting will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, as applicable.  

We welcome candidates with physical, mental, and/or neurological disabilities. If you require assistance applying for an open position, or need accommodation during the recruiting process due to a disability, please submit a request to People Operations by emailing askPeopleOps@usertesting.com.