We’re UserTesting, a leader in experience research and insights; we believe the path to human understanding and great experiences start with a shared understanding—seeing and hearing how another person engages with the world around them and taking in their perspective. Working at UserTesting, you will be empowered to help organizations  discover the human side of business–transforming how they work, collaborate, innovate, and bring new products and experiences to market. This is what inspires us, and it’s how we enable companies to connect with their audiences naturally and organically through an experience that is uniquely, and intentionally human.

A trusted company by top brands for 15+ years, UserTesting, recently merged with UserZoom, has over 3,400 customers in 50 countries, including 75 of the Fortune 100 companies. Joining our team means being part of a passionate group focused on transforming how companies learn from and understand their customers. Come join us and help us build the engine for human understanding.

The Opportunity

Support, operational and strategic consulting for your customers (implementation of dashboard-type tests, or monthly attrakdiff, development of a feature team-type research organization, methodological workshops, insights gathered following analysis). You guarantee the success of your customers' annual UX Research Remote User Test projects.

What you will be doing...

Consulting: UX testing strategy

• Contribute to customers' UX Research strategy and remote user testing roadmap
• Contribute to the interpretation of user test results
• Design support mechanisms based on test ideas and industry best practicesCoaching and training: Methodology ● Organize and run methodological workshops (focus groups, tree tests, UX Writing, etc.).

• Set up dashboard and adminster tests.
• Carry out UX Research studies (protocol writing, analysis, etc.)
• Participate in enriching the documentary base and animation (protocol library, thematic training, videos, customer webinars, etc.).

Customer relations: long-term collaboration

Maintain customer relations in partnership with the Account Executive teamIdentify drops in activity, in-actives, potential dropouts and implement appropriate actions in partnership with the Account Executive team.

What we are looking for...

• Excellent teamwork skills

• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Strong analytical and problem-solving skills.
• Strong experience in carrying out UX Research studies
• Demonstrate UserTesting’s values through work product and within day to day team interactions.

To learn more about our team, culture, and customers, check out our careers page, company blog, and press/awards. Aside from a great work environment and the opportunity to make an impact, we’re also growing the team quickly–join us!

At UserTesting, we are committed to providing more inclusive and accessible experiences for our candidates. We pride ourselves on building empathy; diverse perspectives, which we believe are the key values to creating exceptional experiences for everyone. Our commitment to providing accessible experiences is driven by this belief and our core values. If you require any accommodations or have any specific requests about how we could tailor our interview process to better suit your needs please contact us on: talentexperience@usertesting.com.If you need to speak to someone please ask!

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UserTesting is an Equal Opportunity Employer and a participant in the U.S. Federal E-Verify program.  Women, minorities, individuals with disabilities and protected veterans are encouraged to apply.  We welcome people of different backgrounds, experiences, abilities and perspectives.  

UserTesting will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, as applicable.  

We welcome candidates with physical, mental, and/or neurological disabilities. If you require assistance applying for an open position, or need accommodation during the recruiting process due to a disability, please submit a request to People Operations by emailing askPeopleOps@usertesting.com.