Resident Solutions Engineer

As a Resident Solutions Engineer at HashiCorp, you will work across the entire customer journey supporting pipeline creation, technical win, onboarding, consumption and renewal. In collaboration with one or more sales executives, you'll provide technical expertise breaking complex topics into business value around Cloud, Security & DevOps solutions.

In this role you can expect to...

• Serve as trusted advisor to aligned accounts, technical teams and business stakeholders during the pre-sales and post sales cycles
• Exhibit strong communication skills and the ability to influence decisions through effective presentations, demos, technical engagements, and workshops
• Understand the customer’s journey from their current state to their future state by designing a technical and business-focused solution to drive adoption and growth after the initial sale and across the portfolio
• Prove business value of HashiCorp products in solving the customer’s business problems and driving their return on investment
• Regularly contribute to post sales activities such as customer QBRs, cadence calls, hold customer office hours, monitor usage, and deliver roadmap sessions with limited support
• Seek to drive expansion in current product lines as well as adoption of additional product lines
• Partner with multi-functional teams such as Solutions Architecture Specialists, Customer Success Managers, Product Management and Engineering drive success across the customer journey
• Provide authoritative guidance on DevOps concepts with strong skills in infrastructure architecture, cloud, IT operations, security, and development technologies and processes
• Establish and maintain a deep understanding of the overall HashiCorp technology portfolio and the competitive landscape
• Native Japanese language skill is required.
• Conversation level of English language skill is also required.

• 5+ years technical pre-sales / Sales Engineering experience or equivalent experience - practitioners are appreciated as well
• Proficiency in understanding concepts and technologies in DevOps, IT operations, security, cloud, microservices, containers, and scheduling platforms
• Knowledge and experience with existing HashiCorp tools such as Vagrant, Packer, Terraform, Consul, Nomad, Vault and others
• Experience with implementing software products or solutions to large and dynamic enterprise companies
• Experience working well in a highly dynamic / team environment that focuses on providing above industry standard customer service
• Ability to travel as needed. Domestic and occasional international travel required and varies by team (~20-40%)

HashiCorp embraces diversity and equal opportunity. We are committed to establishing a team that represents a variety of backgrounds, perspectives, and skills. We believe the more inclusive we are, the better our company will be.