We’re UserTesting, a leader in experience research and insights; we believe the path to human understanding and great experiences start with a shared understanding—seeing and hearing how another person engages with the world around them and taking in their perspective. Working at UserTesting, you will be empowered to help organizations  discover the human side of business–transforming how they work, collaborate, innovate, and bring new products and experiences to market. This is what inspires us, and it’s how we enable companies to connect with their audiences naturally and organically through an experience that is uniquely, and intentionally human.

A trusted company by top brands for 15+ years, UserTesting, recently merged with UserZoom, has over 3,400 customers in 50 countries, including 75 of the Fortune 100 companies. Joining our team means being part of a passionate group focused on transforming how companies learn from and understand their customers. Come join us and help us build the engine for human understanding.

The OpportunityYou will play a pivotal role within our Revenue Team, reporting directly to the Sr. Director of Revenue Enablement. You'll spearhead strategic revenue initiatives designed for scalability, with a primary focus on instructional design and training. Your responsibilities will include crafting and implementing new hire workshops, developing pre-onboarding programs, and constructing comprehensive role-specific 30-60-90 Day Programs. Moreover, you'll be instrumental in creating learning modules and certifications on our Enablement Platform (Highspot), ensuring continuous growth and development across the entire revenue organization.

• Onboarding 30-60-90 Day Program: Design and implement an online curriculum with structured content and resources, including trackable checklists, revenue competency certifications, and regular feedback mechanisms. Develop 1:Many solutions tailored to individual roles as the company scales globally.
• Hiring Profiles & Week-0 Program: Collaborate cross-functionally to define hiring profiles across Revenue Teams, aligning with our recruitment and development strategies. Oversee the delivery of welcome packages and essential resources during the first week of onboarding.
• Field Academy: Lead monthly field-specific training sessions for new hires, coordinating with subject matter experts to refine training materials and enhance session engagement.
• Self-Paced Learning Programs: Manage and update our LMS platform, optimizing existing content and introducing new programs to improve training effectiveness continuously. Self-paced and scaled learning programs will be developed for all Revenue Employees. 
• Certifications and Assessments: Evaluate new field representatives' progress through role-play-based assessments, ensuring readiness for product releases, pricing updates, and best practices implementation. Provide constructive feedback and direction for improvement.
• Mentorship Program: Support the development and implementation of a mentorship framework, fostering genuine insight into roles, teams, and internal processes.
• Highspot - Enablement Portal and Asset Management: This role will be focused on developing a content governance process. They will maintain and enhance our Enablement Portal, ensuring the relevance and accuracy of information for our fast-paced sales environment.

What we're looking for

• Previous Sales or Customer Success Management (CSM) experience
• Field onboarding experience
• Proficiency in LMS tools and Sales Enablement Portals (e.g., Highspot)
• Exceptional written and verbal communication skills
• Self-motivated with strong project execution abilities 
• Individuals living in the following provinces: Ontario, Alberta, British Columbia

Perks & Benefits

• Basic Life insurance
• Mental Wellness Employee Assistance Program
• Extended healthcare, dental & vision care, and life & disability coverage
• RRSP Matching
• Flexible Time off (Full time employees)
• Remote Equipment Expense Reimbursement
• Professional Development Stipend
• Monthly wellness and telecommunications reimbursements
• Paid quarterly volunteering days and charity donation matching via our UT Cares Volunteers and Charitable Giving Committee
• Employee Referral Programme 
• Recognition of Service
• Employee-led groups to help foster a more inclusive employee experience and build a culture of belonging at UserTesting. Read more here!

To learn more about our team, culture, and customers, check out our careers page, company blog, and press/awards. Aside from a great work environment and the opportunity to make an impact, we’re also growing the team quickly–join us!

At UserTesting, we are committed to providing more inclusive and accessible experiences for our candidates. We pride ourselves on building empathy; diverse perspectives, which we believe are the key values to creating exceptional experiences for everyone. Our commitment to providing accessible experiences is driven by this belief and our core values. If you require any accommodations or have any specific requests about how we could tailor our interview process to better suit your needs please contact us on: talentexperience@usertesting.com.If you need to speak to someone please ask!

******

UserTesting is an Equal Opportunity Employer and a participant in the U.S. Federal E-Verify program.  Women, minorities, individuals with disabilities and protected veterans are encouraged to apply.  We welcome people of different backgrounds, experiences, abilities and perspectives.  

UserTesting will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, as applicable.  

We welcome candidates with physical, mental, and/or neurological disabilities. If you require assistance applying for an open position, or need accommodation during the recruiting process due to a disability, please submit a request to People Operations by emailing askPeopleOps@usertesting.com.