About the role 

Our Value Engineering team, which builds and maintains all technical field documentation, customer journey, and cross-functional systems, is in need of a dedicated, hard-working Ops Manager. Value Engineering (VE) is a diverse team made up of some of our most talented technical thought leaders who are continuously building systems and processes that integrate with our Products and customers. In the VE Ops role, you will become a trusted business partner to our senior leadership and align with our Product and Rev Ops teams to drive outcomes. You’ll also own the reporting and the metrics to measure the progress and success of VE to ensure they’re exceeding expectations. The VE Ops role will be at the center of fiscal planning, driving operational efficiencies, and managing our data strategy for Value Engineering. 

This role sits in our Technical Field Operations team, part of our wider Revenue Operations organization. They will collaborate with cross-functional business partners like Finance, Recruiting, and our Systems teams to ensure alignment and execution.

In this role, you can expect to:

• Partner with Value Engineering leadership in setting the vision, planning for, and driving the strategic direction of the organization
• Drive department-wide reporting for measures of success
• Own the reporting and business requirements for internal VE systems 
• Report in multiple formats (CRMs, BI tools, and spreadsheets)
• Maintain and report on how VE metrics align with the rest of the business
• Work on top TFO corporate initiatives directly with the leadership team
• Partner with SE Ops, CS Ops, and PS Ops to integrate or update the customer journey, systems, and other solutions that VE provides to the TFO teams
• Drive consistent best practices across geographies
• Deeply understand the roles and data of VE and TFO to drive operational requirements
• Participate in global and geo sales strategy & planning activities
• Deep dive regularly into metrics to identify root cause issues/opportunities and follow through with committed insights
• Define charter, impact, goals, and achievements with tiger teams on strategic projects
• Build strong, trust-based relationships with leaders of sales operations, product management and engineering departments
• Partner cross-functionally to maintain/improve the baseline solutions used by SEs globally

You may be a good fit for our team if you have:

• Have a background in and passion for data and business analytics
• Demonstrated results in problem-solving and partnering with cross-functional teams
• Deep understanding and curiosity about data visualization
• Ability to manage multiple tasks and code switch between multiple technical teams
• Have Sales Operations or Revenue Operations experience
• Understand or have experience engaging with customers in the SaaS space
• Proficiency in BI and CRM tools like SFDC, Gainsight, and Tableau, understanding of how data warehouses work like Snowflake, enablement platforms like Highspot
• Document Management tools/AI knowledge a plus
• Strong quantitative and qualitative problem-solving skills
• Strong communication and presentation skills (able to explain complex issues in easy-to-understand terms)
• Ability to carry multiple tasks or critical projects and prioritize in a growing company 
• Track record of productivity and efficiency improvement
• Outstanding executive communication
• Experience driving cross-functional team leadership
• Proficiency in effective decision-making

#LI-Remote

The base pay range for this role in the SF Bay Area / NYC area is:$142,800—$168,000 USDThe base pay range for this role in Seattle Metro, Denver / Boulder Metro, New York (excluding NYC), or California (excluding SF Bay Area) is:$130,900—$154,000 USDThe base pay range for this role in Colorado (excluding Denver / Boulder Metro) and Washington (excluding Seattle Metro) is:$119,000—$140,000 USD