RTO Agent (They/She/He)

Full Time
Barcelona, Spain
11 months ago

 

About Glovo:

We’re a Barcelona-based startup and the fastest-growing delivery player in Europe, Africa, and Western Asia. With food at the core of the business, Glovo delivers any product within your city at any time of day.

At Glovo, you’ll have the job of your life while working together towards our shared vision to give everyone easy access to anything in their city. We welcome top performers that will bring new ideas and diverse perspectives and provide you the opportunities and freedom to grow and make a real impact on millions of lives… all while having fun!

We believe that diversity adds incredible value to our teams, our products, and our culture. We know that the best ideas and solutions come by bringing together people from all over the world and by fostering a culture of inclusion where everyone feels heard and has the chance to make a real impact. It's because of this that we are committed to providing equal opportunities to talent from all backgrounds.

Your work-life opportunity:

You would be the right fit for the position if you have experience and passion for operations, can think on your own and act with autonomy in a growing start-up.

Be a part of a team where you will:
  • Proactively manage the Glovo network on the day of the operation, controlling cities and countries, fleet capacity and partners
  • Become decision making driven and get used to facing unexpected situations
  • Deep-dive and have a complete understanding of the local operations at all times
  • Handle proactive contingency day planning during times of disruption
  • Optimize metrics deviations at city, country or global level
  • Become the main trigger of the operational levers, improving the network capabilities
  • Ensure the stability of day-to-day operations
You have: 
  • Proven experience of minimum 1 year in an Operations Control Center
  • Ability to work in a fast-paced environment and track thousands of movements every day
  • B2 level of English, both written and spoken
  • Proficient in MS Office, G-docs
  • Data-driven approach in the solving of complex issues
  • Excellent abilities to work in a team but to also act independently when needed
  • Capability to work under pressure in a changing environment
  • Flexibility to work in 24/7 shifts, including weekends, nights and occasional holidays
  • Positive attitude and open for changes
Experience our Glovo Life benefits:
  • Enticing Phantom Shares plan
  • Attractive Relocation package (if applicable ;))
  • Comprehensive Private Health Insurance
  • Cobee discounts on kindergarten, transportation, and food
  • Free monthly Glovo credits to spend on our restaurant products (and zero Glovo delivery fee on all Glovo orders!)
  • Cool perks such as fresh fruit and healthy snacks every day, beers on Fridays, Culture Days every 2 months!
  • Discounted Gym memberships
What you’ll find when working at Glovo:
  • Gas: We work hard with energy and passion for what we do.
  • Care: We act in the best interest of a sustainable future.
  • Good vibes: We always see the positive side in every situation and act with fairness and honesty with everyone.
  • Stay Humble: We embrace mistakes and feedback to learn from them.
  • Glownership: We roll up our sleeves and get work done no matter our position and level.

If you believe you match these values, we look forward to meeting you!

Glovo is transforming the way consumers access local goods, enabling anyone to get almost any product delivered in minutes. Our on-demand logistics connect customers with independent local couriers who acquire goods from any restaurant or store in a city, as well as deliver urgent packages for a variable fee. As of September 30, 2019, we’re currently present in more than 26 countries across Europe, Latin America, Africa, and Asia. 

For additional information on Glovo, please visit https://glovoapp.com/ | Twitter: @Glovo_ES | Facebook: https://www.facebook.com/glovoappES/ | LinkedIn: https://www.linkedin.com/company/glovo-app/