Who we are 

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

See yourself at Twilio

Join the team as Twilio’s next Sales Compensation Reporting & Analytics Manager on Twilio’s Sales Compensation team!

About the job

Twilio is looking for a Reporting and Analytics Manager to join our Sales Compensation team. You will have the responsibility of reporting, tracking and trending analysis through Tableau, Salesforce reporting,  Xactly Analytics, and other Enterprise reporting tools and systems, in support of the Sales Compensation team and its operational effectiveness. Being a co-owner of these platforms and aiding in the monthly, quarterly, and other ad hoc commissions and credits reporting, you will play a critical role in the success and strategy of our Sales Compensation team. This role has high visibility, and provides detailed sales rep-related performance information to several internal Sales teams and senior Twilio Sales leadership.

Responsibilities

In this role, you’ll:

• Translate complex data into actionable insights through the development of intuitive dashboards, reports, and visual storytelling that supports strategic business decisions.
• Retrieve, manipulate, analyze, and present data using effective data visualization techniques.
• Apply advanced SQL and ETL skills, leveraging Salesforce and Presto, Heroku or other data warehousing tools to support data mining and reporting
• Use your proficiency in MS Excel, including Pivot Tables, VLookup, and other advanced functions, to support analysis and reporting needs.
• Utilize your expertise in Salesforce and its reporting capabilities to design custom reports, build dashboards, and optimize data flows for accurate business insights.
• Execute technical tasks such as rule writing, development, troubleshooting, results analysis, process improvement, and validation.
• Maintain a strong customer focus and apply sound business acumen to effectively balance technical and business priorities.

Qualifications 

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

*Required:

• 3+ years of experience in Sales Compensation in Software / Technology industry
• 5+ years of professional experience in a Tableau dashboard development (Tableau Desktop and Online)
• Process oriented: capable of developing high level analysis of data integrity issues
• Intimate understanding of sales incentive programs
• Excellence in structuring complex problems, developing solutions, and crafting recommendations concisely and effectively

Desired:

• Experience in Xactly or other Sales Incentive management programs
• Excellent project and program management skills
• Detail oriented with strong interpersonal and communication (written and verbal) skills
• Ability to quickly learn and navigate complex data models
• Ability to influence and build effective working relationships with all levels of the organization

Location

• This role will be remote, but is not eligible to be hired in CA, CT, NJ, NY, PA, WA.

Travel 

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 10% travel is anticipated to help you connect in-person in a meaningful way. 

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Compensation

*Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.

The estimated pay ranges for this role are as follows:

• Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $114,600.00 - $143,300.00.
• Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $121,400.00 - $151,700.00.
• Based in the San Francisco Bay area, California: $134,800.00 - $168,500.00.
• This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.

Applications for this role are intended to be accepted until April 16, 2025, but may change based on business needs. 

#LI-Remote 

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions.

Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at accommodations@twilio.com.