LivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Conversational AI for better customer experiences.  

At LivePerson, we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. Everyone is invited to ask questions, actively seek new ways to achieve success, and reach their full potential. We are continually looking for ways to improve our products and make things better. This means spotting opportunities, solving ambiguities, and seeking effective solutions to the problems our customers care about. 

Overview:  We are looking for a remote Sales Development Representative to perform outbound sales prospecting activities directed at customers and targets, to create and develop leads and build pipelines. As part of the team, you'll use social media and other tools to capture prospect profiles that support meaningful conversations. All Sales Development Representatives report to the Senior Manager of Sales Development.

You will:

• Conduct research on potential clients and develop targeted outreach strategies to initiate contact.
• Qualify leads through phone calls, emails, and other communication channels to determine potential fit and interest.
• Schedule appointments and demos for account executives or sales representatives to further develop relationships with qualified leads.
• Manage and maintain accurate and up-to-date customer relationship management (CRM) data and notes for all prospects.
• Participate in team meetings to discuss sales goals, strategies, and progress towards targets.
• Provide feedback to marketing and sales teams on lead quality and effectiveness of outreach strategies.
• Continuously improve knowledge of products, industry trends, and sales techniques to enhance sales development skills.
• Meet or exceed monthly and quarterly lead generation targets and metrics.
• Develop and maintain strong relationships with customers and other key stakeholders in the sales process.
• Collaborate with account executives and other team members to ensure smooth transition of qualified leads to the sales pipeline.

You have:

• BS or BA degree, or equivalent work experience.
• 2+ years of experience in sales development/lead qualification, in a B2B environment.
• Demonstrated track record at maintaining activity/conversation/chat volume and achieving measurable goals, quota and quantifiable results.
• Experience working with a SaaS solution.
• Excellent phone skills and persona.
• Experience working in an automated metrics-based organization (familiar with Salesforce.com or similar tool).
• High degree of proficiency with standard corporate productivity tools.
• High degree of responsiveness.
• Familiarity with online real-time engagement through chat and video.

Benefits: The salary range for this role is $70,000 base and will have a commission split. Final compensation will be determined by a variety of factors, including your location, and your experience, education, and/or certifications. During the phone screening, the recruiter will provide the location-specific salary range for this role. The compensation package also includes the following benefits, which may be updated from time to time:

• Health: medical, dental, and vision insurance and wellbeing resources and programs
• Time away: Public holidays and discretionary PTO package for flexible days off with manager approval
• Financial: 401K, ESPP, Basic life and AD&D insurance, long-term and short-term disability
• Family: parental leave, maternity support, fertility services
• Development: tuition reimbursement and access to internal professional development resources.
• Additional: 24/7 access to professional counselors, voluntary insurance coverage, exclusive perks and discounts
• #LI-Remote

Why you'll love working here:

Your entrepreneurial spirit will be supported. We love team members who chase down their big ideas, become experts, help colleagues, and own their work. These four company values guide our continued, holistic growth as individuals, as teams, and as a global organization. And to further make our point, let's just say we're very proud to be on Fast Company's list of Most Innovative Companies and Newsweek's list of most-loved workplaces.

Belonging at LivePerson

At LivePerson, people from diverse backgrounds come together to make an impact and be their authentic selves. One way we share and connect is through our employee resource groups such as: Live In Color, LP Proud, and Women In Tech. We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require a reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.