We’re UserTesting, a leader in experience research and insights; we believe the path to human understanding and great experiences start with a shared understanding—seeing and hearing how another person engages with the world around them and taking in their perspective. Working at UserTesting, you will be empowered to help organizations  discover the human side of business–transforming how they work, collaborate, innovate, and bring new products and experiences to market. This is what inspires us, and it’s how we enable companies to connect with their audiences naturally and organically through an experience that is uniquely, and intentionally human.

A trusted company by top brands for 15+ years, UserTesting, recently merged with UserZoom, has over 3,400 customers in 50 countries, including 75 of the Fortune 100 companies. Joining our team means being part of a passionate group focused on transforming how companies learn from and understand their customers. Come join us and help us build the engine for human understanding.

The Opportunity

As our Sales Development Representative (SDR), your responsibility is to proactively respond to Inbound inquiries from our website and sales line in a timely manner, present our value proposition, gather key information around business needs, and qualify them for a more in-depth discussion with an Account Executive.

This is your opportunity to be a part of a team that is an integral part of the marketing and sales organization, with plenty of benefits and perks, and potential to advance within UserTesting.

You'll identify, qualify, and create new sales opportunities by responding to Inbound inquiries via UserTesting’s website, chat platform, and sales line.  As this position is often the first point of contact with prospective customers, you are required to conduct business dealings in a professional and proactive manner and respond, engage, and qualify inbound leads and inquiries in a timely fashion.  You'll nurture new marketing leads by educating and developing prospects until they are ready to speak with an Account Executive and properly qualify leads to ensure we can address their pain points and provide value to them.  You're attention to detail will be important as you thoroughly vet leads to confirm they conform to company guidelines.  There will be a need for you to overcome prospect objections and achieve weekly and monthly KPIs.  There will also be the opportunity for travel from time to time, to help with trade-shows and other marketing and sales events.

What we're looking for

• Most importantly, you'll be be self-motivated, disciplined and self-motivated with a strong sense of urgency.
• You'll have business experience, with time spent in a sales-related role
• You'll be a clear communicator with excellent phone etiquette and the ability to influence and speak with C-Level and senior executives and ask thought-provoking questions
• We offer a complex solution so you'll need to quickly understand and successfully promote UserTesting’s technical offerings and solution sets
• Ability to manage several tasks and assignments concurrently
• Multilingual skills in German or French a plus!

Perks & Benefits

• 25 Days holiday
• Pension
• Private Medical Cover
• Dental cover
• Volunteer days
• An excellent, city centre office location

To learn more about our team, culture, and customers, check out our careers page, company blog, and press/awards. Aside from a great work environment and the opportunity to make an impact, we’re also growing the team quickly–join us!

At UserTesting, we are committed to providing more inclusive and accessible experiences for our candidates. We pride ourselves on building empathy; diverse perspectives, which we believe are the key values to creating exceptional experiences for everyone. Our commitment to providing accessible experiences is driven by this belief and our core values. If you require any accommodations or have any specific requests about how we could tailor our interview process to better suit your needs please contact us on: talentexperience@usertesting.com.If you need to speak to someone please ask!

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UserTesting is an Equal Opportunity Employer and a participant in the U.S. Federal E-Verify program.  Women, minorities, individuals with disabilities and protected veterans are encouraged to apply.  We welcome people of different backgrounds, experiences, abilities and perspectives.  

UserTesting will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, as applicable.  

We welcome candidates with physical, mental, and/or neurological disabilities. If you require assistance applying for an open position, or need accommodation during the recruiting process due to a disability, please submit a request to People Operations by emailing askPeopleOps@usertesting.com.