Fastly helps people stay better connected with the things they love. Fastly’s edge cloud platform enables customers to create great digital experiences quickly, securely, and reliably by processing, serving, and securing our customers’ applications as close to their end-users as possible — at the edge of the Internet. The platform is designed to take advantage of the modern internet, to be programmable, and to support agile software development. Fastly’s customers include many of the world’s most prominent companies, including Vimeo, Pinterest, The New York Times, and GitHub.

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Sales Operations Manager EMEA

We are looking for a highly organised and analytical Sales Operations Manager for EMEA to join our rapidly growing Revenue team at Fastly. In this role you will be a meaningful part of our growth responsible for providing first-class operational management to our Sales organization across EMEA. You will help drive business plans, define sales process, analyze revenue trends & critical metrics among other special projects to enhance productivity. In addition, you will drive operational improvements in the areas of reporting, process, workflow, communication, and strategy.

What You'll Do:

• Partner with regional sales leadership across EMEA, and discover opportunities for sales process and methodology improvements while helping them run their business.
• Work closely with the Director, Sales Operations, other operations team members and the business to further develop metrics and performance indicators, improve operational cadence and items like QBRs, and drive business performance through deep business insight.
• Collaborate with multi-functional teams to tackle complex and strategic operational business challenges. This includes driving requirements gathering, system testing, process engineering, training and documentation, and execution for the business.
• Ensure that sales tools and systems (e.g. SFDC, Outreach, ZoomInfo) are organized, efficient and well-managed. Develop a high-level understanding of how these systems interconnect, and work with Business Systems to direct any needed improvements or fixes.
• Optimize sales and operational efficiency through proactive and innovative thinking, process improvement and system enhancements and industry standards sharing.
• Lead and manage various GTM initiatives, coordinating with stakeholders for efficient execution. Further develop account scoring, territory optimization and quota build models.
• Provide front line support for other operational functions including deal desk, contracts, finance and business systems to provide support to the revenue organisation and for common business and day to day operational situations.

What We're Looking For: 

• Idelaly 5+ years of strong analytical and problem-solving experience in a sales operations role, in a dynamic sales environment.
• Excellent analytical, reporting, data manipulation, dashboard creation, and business intelligence skills - with the ability to interpret data and generate actionable business insights.
• Excellent communication and interpersonal skills with the ability to collaborate effectiveley across multiple teams.
• Strong presentation skills, confident talking through data and analysis with key stakeholders across the business
• Expertise in market strategy, territory planning, goal setting and sales forecasting.
• Ability to drive and communicate objectives, design and execute projects, deliver easy to understand training and interact effectively across all levels of a large multinational organization.
• Detail-oriented mindset with a focus on accuracy and quality, and a proactive approach to your work, confidence to come up with new ideas and drive them forward.
• Highly organized with the ability to prioritise tasks and manage multiple projects simultaneously within tight deadlines.
• Ability to network and build strong relationships with peers, senior leaders and executives Across EMEA and the globe. 
• Proficiency in Salesforce and Microsoft Office Suite (Excel).

We’ll be super impressed if you have experience in any of these: 

• Experience in a fast growing, medium-sized company a plus
• Industry experience working for Cloud or Security business woud be beneficial, if not SAAS experience would be required

Work Hours:

• This position will require you to be available during core business hours. 

Work Location(s) & Travel Requirements:

This position is open to the following preferred office locations:

• London, United Kingdom. 

Fastly currently embraces a largely hybrid model for most roles which allows employees flexibility to split their time between the office and home.  

This position may require International travel as required by your role or requested by your manager.

Benefits:

We offer a comprehensive benefits package designed to meet your needs. Our offerings may vary depending on the country where you work and are subject to change.

Why Fastly?

• We have a huge impact. Fastly is a small company with a big reach. Not only do our customers have a tremendous user base, but we also support a growing number of open source projects and initiatives. Outside of code, employees are encouraged to share causes close to their heart with others so we can help lend a supportive hand.

• We love distributed teams. Fastly’s home-base is in San Francisco, but we have multiple offices and employees sprinkled around the globe. As a new hire, you will be able to attend our IN-PERSON new hire orientation in our San Francisco office! It is an exciting week-long experience that we offer to new employees to build connections with colleagues across Fastly, participate in hands-on learning opportunities, and immerse yourself in our culture firsthand. 

• We value diversity. Growing and maintaining our inclusive and diverse team matters to us. We are committed to being a company where our employees feel comfortable bringing their authentic selves to work and have the ability to be successful -- every day.

• We are passionate. Fastly is chock full of passionate people and we’re not ‘one size fits all’. Fastly employs authors, pilots, skiers, parents (of humans and animals), makeup geeks, coffee connoisseurs, and more. We love employees for who they are and what they are passionate about.

We’re always looking for humble, sharp, and creative folks to join the Fastly team. If you think you might be a fit please apply! A fully completed application and resume or CV are required when applying.

Fastly is committed to ensuring equal employment opportunity and to providing employees with a safe and welcoming work environment free of discrimination and harassment. Our employment decisions are based on business needs, job requirements and individual qualifications. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, family or parental status, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Consistent with the Americans with Disabilities Act (ADA) and federal or state disability laws, Fastly will provide reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact your Recruiter, or the Fastly Employee Relations team at candidateaccommodations@fastly.com or 501-287-4901. 

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