As a Wayfair sales trainer, you will play a key role in the success of our newest consumer-facing sales teams. This full-time, on-site role will be based in Athens, GA, at Wayfair’s new Center of Excellence. You will be responsible for facilitating onboarding and continuing education to our team of sales agents who work with customers to create a home they love based on their individual budget, style and space. 

What you’ll do: 

• Responsible for leading all on-site New Hire onboarding classes, including vILT and ILT sessions
• Facilitate engaging, interactive training to adult learners, including New Hire onboarding, continuing education, upskilling and cross-skilling sessions, and process change training. Training will be with employees at varying levels within Global Sales including frontline sales agents and managers.
• Utilize a variety of training methodologies, facilitation techniques, concepts, learning tools, and materials (Learner Guides, Facilitator Guides, job aids, etc.) to ensure maximum learning transfer.
• Partner with Instructional Designers to ensure all training content is current and make recommendations on facilitated activities and timing
• Continuously monitor and analyze performance metrics to measure success of training programs
• Provide feedback and coaching to on-site, virtual, and off-shore Sales teams to improve customer experience
• Partner with Field and Strategy teams to ensure training initiatives are aligned with organizational goals 
• Exemplify a positive and professional attitude on a daily basis with customers and your team members
• Engage in a high energy, focused and dynamic work environment where there can be rapid changes in products, promotions, offerings and operations

 

What you’ll need: 

• Bachelor’s Degree or certification in Adult Learning, Corporate Training, or related area of study, or equivalent professional experience
• Professional background and demonstrated experience in public speaking and delivering training in a corporate or call center setting, a passion for training adults, a strong work ethic, and an emphasis on data-driven decision making
• Experience monitoring and evaluating engagements and training program effectiveness and success through feedback surveys, test and quiz analysis, and performance observations and coaching sessions
• Strong problem-solving skills and the ability to think analytically while working in a fast-paced environment
• Ability to navigate multiple software applications and technologies at once
• Dynamic interpersonal and communications skills, both verbal and written
• Proven ability to successfully provide constructive, relevant, and immediate feedback in a fast-paced and complex working environment
• Passionate about creating and maintaining an environment of ongoing education & development
• Proven coaching skills, ability to lead by example and coach on the sales floor
• A clear and demonstrated proficiency in adult learning principles, engagement techniques, and effective facilitation in an adult learning environment.
• Demonstrated use of technology to drive business results, ability to learn new software programs quickly, experience with Google Suite, including Google Classroom, Zoom, and Learning Management Systems such as Cornerstone
• Flexibility in your working hours to occasionally flex earlier or later to accommodate training schedules and pivot on short notice if needed.
• Ability to maintain internet speeds of 25Mbps+ (download) and 5+ (upload) to support voice traffic and HTTPS web traffic using a hardwire ethernet internet connection (no WiFi) 
• Dedicated private workspace (Wayfair provides all necessary computer equipment)

Assistance for Individuals with Disabilities

Wayfair is fully committed to providing equal opportunities for all individuals, including individuals with disabilities. As part of this commitment, Wayfair will make reasonable accommodations to the known physical or mental limitations of qualified individuals with disabilities, unless doing so would impose an undue hardship on business operations. If you require a reasonable accommodation to participate in the job application or interview process, please let us know by completing our Accomodations for Applicants form.

Need Assistance?

For more information about applying for a career at Wayfair, visit our FAQ page here. 

About Wayfair Inc.Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.

No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.

We are interested in retaining your data for a period of 12 months to consider you for suitable positions within Wayfair. Your personal data is processed in accordance with our Candidate Privacy Notice (which can found here: https://www.wayfair.com/careers/privacy). If you have any questions regarding our processing of your personal data, please contact us at dataprotectionofficer@wayfair.com. If you would rather not have us retain your data please contact us anytime at dataprotectionofficer@wayfair.com.