Salesforce Administrator
Trustpilot, a leader in harnessing customer feedback to foster trust and transparency in businesses worldwide, is seeking a qualified Salesforce Administrator to join our innovative team. In this pivotal role, you'll leverage your deep understanding of Salesforce to optimise our CRM platform. Your technical insight and problem-solving skills will be instrumental in developing solutions that enhance our customer engagement and streamline internal processes.
Join us in our mission to empower consumers and companies alike by applying your Salesforce prowess to a company that values trust, collaboration, and technological excellence:
- Growing Salesforce Team.
- Onboarding of new Salesforce products into a global architecture
- Onboarding of new AI technology into an evolving Sales and Service business function.
What you’ll be doing:
- Be part of a growing team in a growing Salesforce ecosystem as a trusted advisor and expert in the field of Salesforce product implementation
- Apply declarative change solutions to project delivery work.
- Provide technical support for escalated user and production issues.
- Deploying change via CI/CD
- Create and maintain users, roles, profiles, security settings, custom objects, and fields.
- Develop and maintain reports, dashboards, workflows, and other automation tools within Salesforce.
- Evaluate, install, and configure third-party applications from the AppExchange marketplace.
Who you are:
- Certified Salesforce Administrator
- 3+ years of Salesforce Administration experience.
- Advanced knowledge of Salesforce configuration, customization, and integration.
- Experience with Lightning platform, Sales Cloud and Service Cloud.
- Advanced problem-solving, communication, and interpersonal skills.
Desirable attributes:
- Bachelor’s degree in computer science, Information Systems, or a related field.
- Comprehensive knowledge of APEX, Force.com, SOQL, Triggers, and Visual Force Page Development.
- Experience in Experience Cloud, Einstein and AI Chat Bots
What’s in it for you:
- A range of flexible working options to dedicate time to what matters to you
- Competitive compensation package + bonus
- 28 days holiday plus two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
- Rich learning and development opportunities supported through the Trustpilot Academy, LinkedIn Learning and Blinkist
- Pension and life insurance
- Health cash plan, online GP, 24/7, Employee Assistance Plan
- Full access to Headspace, a popular mindfulness app to promote positive mental health
- Paid parental leave
- Season ticket loan and a cycle to work scheme
- Central office location complete with table tennis, a gaming corner, coffee bars and all the snacks and refreshments you can ask for
- Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities and team socials.
- Access to over 4,000 deals and discounts on things like travel, electronics, fashion, fitness, cinema discounts and more.
- Independent financial advice and free standard professional mortgage broker advice
Still not sure?
We are Open to All, which means we want everyone to feel like they can see themselves at Trustpilot. We're keen to hear about your experiences as well as how you can help to create a fantastic culture for our amazing Trusties. So, don't worry if you're looking at this job description and feel like you don't meet all the requirements, we'd still really like to hear from you!
#LI-JC1
About Trustpilot
At Trustpilot, we’re passionate about our mission to offer a free and open to all review platform, built on collaboration. For consumers, we’re a place to connect with and influence businesses. For companies, we’re a platform for progress; a way to improve and innovate by engaging and collaborating with consumers.
We’re driven by connection. It’s at the heart of what we do. Our culture keeps things fresh –– it’s built on the relationships we create. We talk, we laugh, we collaborate and we respect each other. We work across borders and cultures to be a tangible symbol of trust in an ever-changing world. With vibrant office locations all around the world and over 50 nationalities, we’re proud to be an equal opportunity workplace with diverse perspectives and ideas.
Our purpose is a tall order, but we keep it real. We’re a great bunch of humans, doing awesome stuff, without fuss or pretense.
A successful Trustpilot future is driven by you –– we give you the autonomy to shape a career you can be proud of. If you’re ready to grow, let’s go.
Join us at the heart of trust.
Trustpilot is committed to creating an inclusive environment where people from all backgrounds can thrive and where different viewpoints and experiences are valued and respected. Trustpilot will consider all applications for employment without regard to race, ethnicity, national origin, religion, gender identity or expression, sexual orientation, neurodiversity, disability, age, parental or veteran status. Together, we are the heart of trust.
Trustpilot is a global company and our data practices are designed to ensure that your personally identifiable information is appropriately protected. Please note that your personal information will be transferred, accessed and stored globally as necessary for the uses and disclosures stated in our Privacy Policy.