Wayfair is seeking a relentlessly curious, solutions-oriented Senior Analyst to join the Global Planning & Analytics team. This team provides thought leadership and analytical rigor needed to drive our rapidly evolving Wayfair Professional & Global sales teams. The Global Planning & Analytics team is responsible for analyzing customer behavior and operational performance to provide visibility, test and optimize strategic business initiatives. The team is highly cross-functional and works closely with Product Management, Engineering, Data Science, Field operation, Marketing and Storefront to grow the Wayfair Professional & Global sales teams.

What You’ll Do

In this role, you will be a key contributor and assist with forecasting & headcount planning for the Wayfair Professional & Global sales teams. This role requires a blend of strong analytical experience, quantitative forecasting, business acumen and strong communication. All these skill sets will be applied in tandem with understanding customer behavior and business performance to drive revenue growth, better customer experience, operational efficiency and profitability. You will think critically to tackle complex challenges in a fast-paced and high-growth environment.

In this role, you can expect to:

•  Solve difficult, non-routine analysis problems with deep customer focus, applying advanced analytical methods and recommending innovative approaches as needed
• Utilize machine learning forecast models (Prophet, ARIMA,XGBOOST) for contact center using tools such as Python, R
• Develop monitoring framework to understand forecast performance at a 15 minute interval level and adjust forecast parameters to achieve a very high reliability in forecasts to support service level targets
• Support the FRM process by providing a 5 year outlook of volume trends and staffing projections. 
• Partner with the workforce management team by proactively communicating changes in forecast trends and upcoming headcount changes to ensure the teams have the right staffing coverage throughout the day
• Develop a comprehensive toolkit to understand drivers of forecast variance and deliver qualitative & quantitative post mortem.
• Build a strong understanding of Wayfair professional & B2C sales operations along with KPIs that impact overall business performance such as efficiency, conversion rates etc.
• Work with several large and complex databases including sales, product, and customer data to synthesize insights used for decision-making; providing actionable takeaways and point of view when presenting business cases to senior leadership 
• Collaborate with Data Science, Infrastructure, and other Analytics teams using tools such as SQL, Python, Looker and Google data studio to deliver real-time performance data to the business leadership team, formulate hypotheses, develop models and socialize recommendations that address strategic and operational challenges 
• Take initiative to dive deeper into data science models that support sales operations such as customer targeting, call routing, customer valuation etc.

What You’ll Need

• Bachelor’s degree in an analytical discipline such as: Mathematics, Engineering, Statistics, Actuarial Science, Economics, Business or Finance
• Post-graduate work in related field, preferred
• Prior management consulting experience or internship, a plus
• Strong analytical background and 3+ years of experience in extracting insights and operating with large data sets to identify trends and actionable takeaways
• Expertise in SQL and Excel required
• Proficiency in data analysis and visualization tools such as SAS, Tableau, Microstrategy, Google Data Studio, and Looker
• Experience in Python and R, preferred
• Experience in statistical modeling (Clustering, Classification, Regression etc.) is highly preferred
• Excellent communication skills; demonstrated experience collaborating with cross-functional teams
• Entrepreneurial spirit or prior experience in a high performance, fast-paced environment
• Highly motivated, with the ability to work effectively both independently and as part of a team

Assistance for Individuals with Disabilities

Wayfair is fully committed to providing equal opportunities for all individuals, including individuals with disabilities. As part of this commitment, Wayfair will make reasonable accommodations to the known physical or mental limitations of qualified individuals with disabilities, unless doing so would impose an undue hardship on business operations. If you require a reasonable accommodation to participate in the job application or interview process, please let us know by completing our Accomodations for Applicants form.

Need Assistance?

About Wayfair Inc.Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.

No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.

We are interested in retaining your data for a period of 12 months to consider you for suitable positions within Wayfair. Your personal data is processed in accordance with our Candidate Privacy Notice (which can found here: https://www.wayfair.com/careers/privacy). If you have any questions regarding our processing of your personal data, please contact us at dataprotectionofficer@wayfair.com. If you would rather not have us retain your data please contact us anytime at dataprotectionofficer@wayfair.com.