Red Ventures is seeking a Consumer Experience Senior Analyst to join our Education team! At RV-Education we inspire and empower people to improve their life trajectory through education. We are focused on serving the adult learner and helping them discover both the right career fit and the best education program to meet their needs. 

As a Consumer Experience Senior Analyst, you’ll work with RV business leaders and drive the operations for our Education businesses through iterative experience optimization, deep diving into visitor behavior and performance, and driving the creation of new features and tools that enhance the customer experience and drive additional revenue.

This role requires a hybrid schedule and will be based out of our San Juan, Puerto Rico or South Charlotte area office with in-office Mon-Thurs and work fully remotely on Fridays each week. 

We believe that diverse, inclusive teams are better teams. Think of the bullets below as guidelines: if you only partially meet the qualifications on this posting, we encourage you to apply anyway!

What You'll Do:

• Develop and implement testing initiatives and product features. 
• Develop actionable insights and define KPIs to measure success
• Analyze their performance against core KPIs that align with the broader business goals.
• Develop and implement testing initiatives and product features and report on performance of core KPIs (or some variation of reporting here since this will be a large part of the role)
• Synthesize data into actionable insights to optimize existing experiences or create new experiences that align with broader business goals
• Manage the development of user-centric features & flows to help streamline the customer experience and drive additional value to the business.
• Operate as an owner of the site, using data and a deep understanding of our users to identify areas to optimize, troubleshoot functionality, and work with others to develop solutions that enhance the experience and performance of the site.
• Work directly with Engineers and Creative teams to define features and create a site experience roadmap to bring your ideas to life
• Communicate timelines, goals, and performance to diverse audiences, including engineers, content writers, digital designers, fellow analysts, and senior leaders.

What We're Looking For:

• 3+ years of experience as a Digital Operations Analyst, Product Analyst, or Business analyst with hands-on data analysis experience to pull strategic insights
• Proficient in SQL, BigQuery, or DataGrip (preferred); can weave together data from multiple relational databases.
• Ability to operate and execute with a high degree of autonomy
• Demonstrated ability to synthesize data into actionable insights and communicate recommendations to leadership.
• Ability to segment data and analyze performance based on meaningful differences between user groups.
• Strong level of accountability and ability to communicate across functional teams to drive priorities, anticipate pitfalls, and raise issues before they become project blockers
• Strong bias towards action by demonstrating initiative to move projects forward independently, asking questions as the need arises and leveraging resources available 
• Excellent organizational and communication skills.
• Passionate about understanding customer behavior and improving the quality of interactions.

Benefits

• Health Insurance Coverage (medical, dental, and vision)
• Life Insurance
• Short and Long-Term Disability Insurance
• Flexible Spending Accounts
• Paid Time Off
• Holiday Pay
• 401(k) with match
• Employee Assistance Program
• Paid Parental Bonding Benefit Program

Who We Are:

Founded in 2000, Red Ventures is a portfolio of growing digital businesses that bring consumers and brands together through integrated e-commerce, strategic partnerships and many proprietary brands including Bankrate, AllConnect.com and Reviews.com. Headquartered south of Charlotte, NC, Red Ventures has over 3000 employees in offices across the US, as well as London and Sao Paulo. For more information, visit https://redventures.com and follow @RedVentures on social platforms.

We offer competitive salaries and a comprehensive benefits program for full-time employees, including medical, dental and vision coverage, paid time off, life insurance, disability coverage, employee assistance program, 401(k) plan and a paid parental leave program.

Red Ventures is an equal opportunity employer that does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or any other basis protected by law. Employment at Red Ventures is based solely on a person's merit and qualifications. 

We are committed to providing equal employment opportunities to qualified individuals with disabilities. This includes providing reasonable accommodation where appropriate. Should you require a reasonable accommodation to apply or participate in the job application or interview process, please contact accommodation@redventures.com. 

If you are based in California, we encourage you to read this important information for California residents linked here.

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