The Supplier Scam and Compliance team within Global Partner Support (GPS) is looking for a strong Senior Analyst to support our scam-finding efforts. We aim to catch and prevent suppliers from defrauding Wayfair, something they attempt to do in a variety of ways. We also aim to build better system incentives so that suppliers are incentivized to follow our policies and disincentivized to attempt to scam us. This role will focus on building out data indicators for finding supplier scam, iterating on our definitions of fraud and corresponding punishment, and working cross-functionally to add to our analytical capability (e.g. advanced analytics, new potentially useful data sources, etc.).

This role will be the key analytical driver for identifying bad actors and will help surface potentially scammy suppliers to our team of investigators who will then dig further into the details and make a determination. We are looking for someone who can be creative with data, think beyond the norm to find outliers, and essentially give bad actors nowhere to hide. The ideal candidate should be highly adaptable, strong with data manipulation and analysis, and able to navigate many cross-functional teams and learnings within Ops and other orgs. 

What You'll Do

• Work as a data analyst focused on supplier data - responsible for reporting and metric ownership and maintenance, definition and development of key indicators, process design of investigation workflow, and intake coordination
• Design and implement metrics / scripts to gather insights from supplier behavior
• Iterate on and maintain KPIs and dashboard
• Support development of communications for regular business reviews with cross-functional leadership teams
• Help coordinate and prioritize daily work for 3 L2 operational specialists
• Design new workflows to improve supplier behavior, coordinating with cross-functional stakeholders across the company to ensure success
• Optimize existing workflows to increase hit-rate, reduce false-positives

What You’ll Need

• BA/BS degree or relevant experience, ideally in a quantitative field such as Mathematics, Economics, Finance, Engineering
• Excellent analytical skillset - can write scripts, define the data needed, build reporting, conduct analyses
• Comfort with developing, delivering, and improving KPIs
• Strong communication skills, both written, and verbal - will need to work with cross-functional stakeholders to track down correct data sources and know how to use them
• Existing Wayfair operations knowledge or willing to learn Wayfair operations in and out
• Proactive in identifying opportunities for improvement and driving process improvements, garnering input from stakeholders to drive projects forward
• Comfortable with ambiguity, self-reliant and able to motivate others. Will report to a manager in another location so will often need to be able to work independently
• Experience with retail, supply chain, logistics and/or ecommerce is a plus

An Important Note about Wayfair's In-Office Policy:

• All Boston-based interns, Co-ops, and corporate employees will be in office in a hybrid capacity. Employees will work in the office on designated days, Monday - Thursday, and work remotely Friday.

Massachusetts Applicants: I understand that it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

About Wayfair Inc.

Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.

No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.

Your personal data is processed in accordance with our Candidate Privacy Notice (https://www.wayfair.com/careers/privacy). If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at dataprotectionofficer@wayfair.com.