Must be ONSITE Boston, MA (Monday-Thursday)

Wayfair continues to build industry-shaping infrastructure and capabilities in Global Returns & Incidents Prevention to improve the customer experience and reduce financial exposure. As part of this journey, we are seeking bright, curious, and high-energy individual contributors to identify and execute high-value initiatives across our global network. The Global Returns & Incidents Team plays a vital role in the supply chain and fulfilling our commitment to customers and suppliers. We design processes and software to accurately assess the quality of items condition as well as to conduct (re-) packaging and repair efforts if applicable. We continuously identify opportunities through dedicated performance management. 

This role is crucial in managing varying priorities, facilitating communication among stakeholders, and ensuring everyone has clear direction to work efficiently and effectively. 

The candidate should be curious, driven, impact-oriented, and able to effectively communicate with all levels of the organization. The candidate should have strong networking skills, a good understanding of operational processes, and be able to provide structure and data-based recommendations within complex domains. Successful individuals in this role excel at both qualitative and quantitative analysis while also being adept at communicating their strategic and actionable business proposals upwards and outwards.

What You’ll Do:

• Generate actionable insights for policy and operational improvements 
• Create automated reporting and dashboards to support process owners in driving desirable outcomes
• Translate KPI movements into recommendations for policy iteration, implementation, and process automation
• Take ownership of building a strategic roadmap for your team based on the overall agenda to improve customer reported incident rates and reduce incident exposure
• Manage multiple peer and upward technical and operational stakeholders to get their buy-in to implement on your policy recommendations
• Operate as a cross functional think tank that understands customer needs and Wayfair & supplier processes, then define, design, deliver transformational resolution journeys
• Partner with product teams to design and implement agile development roadmap to improve our customer and agent facing technology tools
• Be an effective contributor in a team that manages multiple priorities in a fast-paced environment with effective communication and thorough follow through problem solve situations requiring use of data collection and analysis

What You'll Need:

• Bachelor’s degree in a quantitative field
• Advanced proficiency with SQL or Google Big Query along with Microsoft Excel or Google Sheets and data visualization tools such as Google Data Studio (Looker, Tableau, or PowerBI)
• Critical and quantitative thinking while also showcasing the acumen to selectively put qualitative insights over quantitative data
• Team-first attitude with enthusiasm for cross-functional collaboration
• Passion for process optimization and transformation - experience with complex operational, process, and performance improvement projects
• High attention to detail and proven ability to manage multiple, competing priorities simultaneously
• An entrepreneurial spirit and mindset; you must be adaptable and comfortable with change

An Important Note about Wayfair's In-Office Policy:

All Boston-based interns, Co-ops, and corporate employees will be in office in a hybrid capacity. Employees will work in the office on designated days, Monday - Thursday, and work remotely Friday.

About Wayfair Inc.

Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.

No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.

Your personal data is processed in accordance with our Candidate Privacy Notice (https://www.wayfair.com/careers/privacy). If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at dataprotectionofficer@wayfair.com.