Wayfair’s Financial Operations team is seeking an Outsource Labor (OSL)  Business Support Analyst  based in our Financial Shared Services team in Boston/Galway.  We are looking for the right individual to support the management of our internal teams who wish to outsource certain tasks to our offshore providers.  The ideal candidate will bring strong organizational skills, highly motivated, detail oriented, collaborative, self-motivated, customer oriented mindset,  and problem-solving abilities to the role.

Wayfair’s EU Financial Operations team supports and manages the day-to-day activities for many teams across the organization. In particular this role will manage the below responsibilities while collaborating with teams across the business particularly those in Finance, Merchandising, Talent & IT This is a unique opportunity for someone with excellent organizational skills to take their career to the next level.

 

Key Responsibilities include but are not limited to:

• External management of the offshore service providers
• Providing data and analytics to your manager when attending meetings with the external service providers. 
• Monitoring of established  quality measures which  are in place with the providers ensuring SLA’s are met. 
• Developing good quality training processes, documentation and videos (where appropriate) as well as  agreeing sign off processes  when handing work off to the  offshore teams.
• Report timely to internal leadership on performance metrics and spend analysis. 
• Oversight of day to day operations
• Regular touch bases in place with offshore team members performing duties for your area of responsibility.
• Internal collaboration with teams working in the offshore space. 
• Identify processes offshored and ensure processes are working as expected and SLA’s being communicated back to the business. 
• Ensure any processes are running smoothly prior to transition, working with internal teams to ensure smooth transition. 
• Working with teams to develop appropriate training materials. 
• Identify the appropriate metrics to ensure oversight to the performance of the offshore team. 
• Working with teams to update  forecasting requirements and ensure accurate and timely  Purchase Order creation. 
• Hold regular meetings and collaborate with teams to understand any frustrations experienced with the offshore team or any other feedback. 
• Provide feedback from the offshore team to the business. 
• Support teams with invoice approval and dispute process, coordinating this with both internal teams and offshore teams..
• Working with your team to ensure internal processes are documented and appropriate training to cover periods of leave . 
• Ensure Info hub page is developed and regularly updated. 
• Ad hoc responsibilities: 
• Involvement in any relevant projects 
• Market expansion involvement as required
• Comprehends and consistency applies to company policies and procedures. Understand internal accounting processes, practices, SOX and internal controls necessary to safeguard company assets and minimize exposure.

Skills & Experience:

• Bachelor’s Degree/Relevant BPO qualifications or experience in a BPO/OSL environment
• At least 2+  years of  working in an OSL environment
• High proficiency in Excel is required
• Previous experience in dealing with OSL in a retail environment advantageous 
• Strong organization and planning skills
• Problem identification and resolutions skills
• Meticulous attention to detail and strong planning and forward-thinking capabilities
• Demonstrated ability to anticipate needs and situations before they are fully developed.
• Excellent written, verbal, and presentation skills
• Flexible and able to handle ad hoc issues that may arise.
• Extremely high level of discretion pertaining to confidential information

 

Who We Are:

Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.

No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information.

Assistance for Individuals with Disabilities

Wayfair is fully committed to providing equal opportunities for all individuals, including individuals with disabilities. As part of this commitment, Wayfair will make reasonable accommodations to the known physical or mental limitations of qualified individuals with disabilities, unless doing so would impose an undue hardship on business operations. If you require a reasonable accommodation to participate in the job application or interview process, please let us know by completing our Accomodations for Applicants form.

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About Wayfair Inc.Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.

No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.

We are interested in retaining your data for a period of 12 months to consider you for suitable positions within Wayfair. Your personal data is processed in accordance with our Candidate Privacy Notice (which can found here: https://www.wayfair.com/careers/privacy). If you have any questions regarding our processing of your personal data, please contact us at dataprotectionofficer@wayfair.com. If you would rather not have us retain your data please contact us anytime at dataprotectionofficer@wayfair.com.