Intercom is an AI-first customer service platform that helps businesses deliver better, faster, more personalized support.

Intercom is bringing AI-first Customer Service to the world, dramatically improving experiences for customers, support agents, and managers alike.Modern, fast, and easy-to-use, Intercom’s complete AI-first Customer Service Platform enhances the customer experience, improves operational efficiency, and scales with our customers’ business every step of the way. Intercom is also the most innovative and fastest improving product on the market. Shipping over 200 product improvements every year, Intercom is bringing AI features to market before anyone else.

What's the opportunity? 🤔

Intercom is seeking an experienced and highly motivated Senior Compensation Partner to join the global compensation team. Reporting to the Compensation & Benefits Director, you will have the opportunity to contribute at all levels, building and executing on our Compensation Philosophy. 

What will I be doing? 🚀

• Develop and implement comprehensive compensations strategies and policies that support organizational goals
• Build deep subject matter expertise on market trends and factors impacting talent attraction and retention
• Lead annual salary review processes, including budget planning, salary band adjustments and merit increase recommendations
• Lead on preparation for Compensation Committee materials
• Partner with HR Business Partners to provide guidance on compensation related matter
• Collaborate with Finance to forecast and budget for compensation expenses 
• Conduct ad hoc analyses and prepare reports to support decision making and provide insights to senior leadership
• Provide coaching and guidance to junior team members on compensation related matters
• Participate in special compensation projects as needed

What Skills Do I Need? 📖

• 10 years experience in the Compensation field. Experience working for a fast-growing, global tech company is strongly preferred
• Deep understanding of compensation principles, practices and methodologies
• Proficiency in analysing and interpreting data to inform compensation decisions
• Excellent communication and interpersonal skills, with the ability to influence and build relationships at all levels of the organization
• Experience working with sales teams and sales incentive plans
• Job architecture design preferred
• High level of integrity and discretion when handling sensitive compensation information
• Advanced proficiency in Excel and experience with compensation management software preferred (Workday, Pave)

Benefits 😍

We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! :)

• Competitive salary and meaningful equity
• Comprehensive medical, dental, and vision coverage
• Regular compensation reviews - great work is rewarded!
• Open vacation policy and 10 corporate holidays
• Paid Parental Leave Program
• 401k plan & match
• In-office bicycle storage
• Fun events for Intercomrades, friends, and family!

The base salary range for candidates within the San Francisco Bay Area is $182,000 - $217,000. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).

Policies 

Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least two days per week.

We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.  

Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.

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