Team: UX

Salary banding: 65k - 75k 

Experience: Senior

Working pattern: Full-Time

Sponsorship: Unfortunately we are unable to offer sponsorship for this role.

This role in 3 words: Purposeful, satisfying and impactful 

Top 3 qualities for this role: Creative, problem solver and proactive

Please note that applications without a portfolio attached will not be considered

Where you’ll work:

At OVO, we understand that a one size fits all approach doesn’t work for everyone. That’s why we created the OVO Way of Flexibility.

All our roles are hub based (Bristol, Glasgow or London), providing a dedicated space for collaboration, connection and teamwork. You’ll also have the flexibility to work from home.

Everyone belongs at OVO

At OVO, we are on a mission to solve one of humanity's biggest challenges, the climate crisis. And we know it takes all of us to change the world. That's why we need diverse people from all gender identities, ethnicities, ages, sexual orientations, life experiences and backgrounds to join us.

Teamworking for the planet

Everything we do here spins around Plan Zero. So, naturally, the team you’ll be joining plays a gigantic role in making that happen. Here’s how:

The UX team are the DNA that exists to connect our customers, business and brand. We play a pivotal role in helping and supporting our customers on our Zero Carbon journey by crafting experiences that power the movement today and lead the path to the future. 

This role in a nutshell:

We are seeking a Senior Content Designer to join our Design System team. As a Senior Content Designer, you will play a pivotal role in shaping the voice and structure of our products  responsible for designing customer experiences that empower customers to take control of their home energy and reduce their carbon footprint.

Your key outcomes will be:

• Raise the Bar:Elevate our brand voice through exceptional content design that combines clarity, tone, and delightful moments. Craft copy that not only informs but engages, delivering an outstanding user experience.
• Champion Accessibility:Ensure all digital content meets the highest accessibility standards, making our products inclusive and usable for all users, regardless of ability.
• Cross-Team Collaboration:Work closely with the Brand, Product, and Commercial teams to deliver cohesive, integrated content solutions that align with both business objectives and user needs. Translate complex technical concepts, such as tokens and schemas, into simple, easy-to-understand language for non-technical stakeholders.
• Content Partnership:Collaborate with Content Producers to ensure all content is delivered to the highest standards, adhering to both brand guidelines and technical specifications, while communicating technical details clearly and effectively.
• Documentation Excellence:Lead the development of concise, clear documentation for our Design System. Ensure technical topics, including tokens and schemas, are accessible to non-technical audiences, positioning us as leaders in design system practices, both internally and externally.
• Innovate and Evolve:Explore and implement new tools and technologies to streamline how we create, optimise, and maintain copy, ensuring it is easily understood by diverse audiences and adaptable to evolving technical processes.
• System Optimisation:Apply information architecture principles to structure and organise content, ensuring it is easy to navigate and understand, particularly for non-technical users needing to grasp technical concepts like tokens and schemas.
• Continuous Improvement:Proactively identify opportunities to enhance the user experience through content, refining technical explanations to improve clarity and understanding for all audiences, and driving key product metrics.
• Community Engagement:Actively contribute to our UX and content community by sharing knowledge, providing feedback, and advocating for best practices in content design, particularly in simplifying complex technical topics for a wider audience.
• Tool Proficiency:Utilise tools such as Figma and Miro for sketching, prototyping, and collaboration, ensuring that technical content and design solutions are communicated clearly and are easily understood across the board.

You’ll be a successful Senior Content Designer here at OVO if you…

• A product thinker - you care about why you’re designing something and what impact it will have for the user.
• Customer-obsessed, using data and research to inform and validate design decisions.
• Obsessed about the details, whilst having a birds eye view of how everything connects.
• A brilliant communicator - you can explain and rationalise the reasons for your design decisions and can give and receive constructive feedback.
• Experienced in designing for mobile with a strong portfolio of projects showing your ux writing and information architecture skills.

You won’t like this role if you…

• Are uncomfortable with ambiguity, change, and managing conflicting priorities.
• Don't relish engaging in the entire end-to-end UX practice.
• Prefer working in isolation rather than collaborating with cross-functional teams.

Let’s talk about what’s in it for you

We’ll pay you between X-X depending on your specific skills and experience. If your expectations are a little different, have a chat with us!

We keep our pay ranges broad on purpose to give us, and you, flexibility to match your experience to our zero carbon mission.

You’ll be eligible for an on-target bonus of 15%. We have one OVO bonus plan that focuses on the collective performance of our people to deliver our Plan Zero goal. 

We also offer plenty of green benefits and progressive policies to help you feel like you belong at OVO…and there’s flex pay.  It’s an extra 9% of your salary on top of your core pay to use as you like. You can take it as cash, add to your pension, or choose to spend it on a huge range of flex benefits. Here’s a taster of what’s on offer: 

For starters, you’ll get 34 days of holiday (including bank holidays). For your healthWith benefits like a healthcare cash plan or private medical insurance depending on your career level, critical illness cover, life assurance, health assessments, and moreFor your wellbeingWith gym membership, gadget, travel and cyber insurance, workplace ISA, will writing services, DNA testing, dental insurance, and more For your lifestyle With extra holiday buying, discount dining, culture cards, tech loans, and supporting your favourite charities with give-as-you-earn donationsFor your home  Get up to £300 off any OVO Energy plan (when you pay by Direct Debit), plus personal carbon offsetting and great discounts on smart thermostats and EV chargersFor your commute Nab a great deal on ultra-low emission car leasing, plus our cycle to work scheme and public transport season ticket loans Want to hear about our full range of flexible benefits and progressive people policies? Our People Team can tell you everything you need to know.

For your Belonging

To find better ways to support our people, we need to listen to each other’s experiences and find ways to build a truly inclusive and diverse workplace. As part of this, we have 8 Belonging Networks at OVO. Led by our people, for our people - so when you join OVO, you can play a part - big or small - with any of the Networks. It's up to you.

Oh, and one last thing...

We’d be thrilled if you tick off all our boxes yet we also believe it’s just as important we tick off all of yours. And if you think you have most of what we’re looking for but not every single thing, go ahead and hit apply. We’d still love to hear from you!

If you have any additional requirements, there’s a space to let us know on the application form; we want to make the process as easy and comfortable for you as possible..