Role OVO-View

Location: Hub based! Bristol, London or Glasgow

But you have the flexibility to work wherever suits you best

Team: Customer Balances

Salary banding:  £62,000 - £80,000 (depending on experience)

Contract Type: Permanent

Working pattern: Full-Time

Reporting to: Charlotte Bloor. Value Stream Lead

This role in 3 words: Credit Risk, Optimisation, Opportunity

Top 3 qualities for this role: Curious, Innovative, Experienced

Everyone belongs at OVO

At OVO, we are on a mission to solve one of humanity's biggest challenges, the climate crisis. And we know it takes all of us to change the world. That's why we need diverse people from all abilities, gender identities, ethnicities, ages, sexual orientations, life experiences and backgrounds to join us.

Teamworking for the planet

Everything we do here spins around Plan Zero. So, naturally, the team you’ll be joining plays a gigantic role in making that happen. Here’s how:

In the Customer Balances team, we're working to build and optimise credit risk and collections capability at OVO, with a particular emphasis on reducing the bad debt charge and delivering good customer outcomes.

This role in a nutshell:

You'll be responsible for building out outstanding policies, processes and strategies across the whole credit risk lifecycle with a focus on early intervention, as well as collections and recoveries. The role supports the Head of Credit Risk & Collections Strategy on delivering our vision out across the business areas.

You’ll be working collaboratively with team members across the company to promote purpose-led, data driven decision making into our credit risk and collections landscapes to improve our business performance and customer outcomes.

Your key outcomes will be:

• Design and delivery of strategies to improve our customer outcomes and commercial performance in collections & recoveries
• Own Policies for affordability, arrears management and customer contact, ensuring they follow relevant regulation 
• Supervise performance of the portfolios to ensure they hit the customer and commercial important metrics
• Working with team members from entry-level to Retail Leadership to build cross-functional teams to deliver against our collections and recoveries outcomes
• Owning the identification, definition of key projects (problem statements) within collections and recoveries areas that enable us to achieve best-in-class capability
• Adopt a continuous improvement approach, constantly finding opportunities to enhance policies / processes and adopt new tools / technologies 
• Ability to present back complex problems / challenges to key team members in a simple, understandable way
• Connect with the wider team and key collaborators on patterns and trends in credit risk and the external environment
• Being the first point of contact for your team, managing any people related queries and conducting regular 121’s, performance reviews and team meetings

You’ll be successful in this role at OVO if you…

• Have proven experience building out credit risk and collections strategies within Utilities or Financial Services
• Approach everything with a data first approach and have experience utilising analytics to understand credit risk or collections performance
• Can communicate clearly and deliver a succinct, confident message to a wide range of team members
• Have strong awareness of the economic climate and regulatory environment related to credit risk
• Are a proactive communicator and strong at managing relationships with others 
• Are comfortable at juggling multiple things at once! there will be a lot of variety
• Are passionate about improvement and getting things right for our customers. Proactively searching and discovering new opportunities to enhance our capabilities
• Love solving complex problems and making a difference through delivery
• Are comfortable with ambiguity and fast pace change
• Are open to new ways of working, adapting and merging of multiple methodologies
• Are confident being front and centre of large groups, leading and educating the business on innovative ways of working

Let’s talk about what’s in it for you

We’ll pay you between £70,000 and £80,000, depending on your specific skills and experience. If your expectations are a little different, let us know!

We keep our pay ranges broad on purpose to give us, and you, flexibility to match your experience to our zero carbon mission.

You’ll be eligible for an on-target bonus of 15%. We have one OVO bonus plan that focuses on the collective performance of our people to deliver our Plan Zero goal. 

We also offer plenty of green benefits and progressive policies to help you feel like you belong at OVO…and there’s flex pay.  It’s an extra 9% of your salary on top of your core pay to use as you like. You can take it as cash, add to your pension, or choose to spend it on a huge range of flex benefits. Here’s a taster of what’s on offer: 

For starters, you’ll get 34 days of holiday (including bank holidays). For your healthWith benefits like a healthcare cash plan or private medical insurance depending on your career level, critical illness cover, life assurance, health assessments, and moreFor your wellbeingWith gym membership, gadget, travel and cyber insurance, workplace ISA, will writing services, DNA testing, dental insurance, and more For your lifestyle With extra holiday buying, discount dining, culture cards, tech loans, and supporting your favourite charities with give-as-you-earn donationsFor your home  Get up to £300 off any OVO Energy plan (when you pay by Direct Debit), plus personal carbon offsetting and great discounts on smart thermostats and EV chargersFor your commute Nab a great deal on ultra-low emission car leasing, plus our cycle to work scheme and public transport season ticket loans Want to hear about our full range of flexible benefits and progressive people policies? Our People Team can tell you everything you need to know.

For your Belonging

To find better ways to support our people, we need to listen to each other’s experiences and find ways to build a truly inclusive and diverse workplace. As part of this, we have 8 Belonging Networks at OVO. Led by our people, for our people - so when you join OVO, you can play a part - big or small - with any of the Networks. It's up to you.

Oh, and one last thing...

We’d be thrilled if you tick off all our boxes yet we also believe it’s just as important we tick off all of yours. And if you think you have most of what we’re looking for but not every single thing, go ahead and hit apply. We’d still love to hear from you! If you have any additional requirements, there’s a space to let us know on the application form; we want to make the process as easy and comfortable for you as possible..