At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest independent consumer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust!

This role sits at the intersection of Sales, Technology, and Customer Value and acts as a trusted technical partner for Trustpilot’s largest and most complex Enterprise customers across Europe, with a strong focus on the Italian market, one of our key growth priorities.

You will work closely with Sales, Customer Success, Product, and Engineering to design scalable technical solutions, unlock value for Enterprise prospects and customers, and help shape how we win and grow complex deals in a rapidly evolving space. If you are excited to build rather than maintain, contribute rather than comply, and see the real impact of your work, keep reading.

The Enterprise segment at Trustpilot is developing quickly, offering the opportunity to influence processes, shape best practices, and help define what technical excellence looks like as the team and market continue to grow.

What you'll be doing:

• You will partner with New Business Sales as a technical expert, supporting complex Enterprise deals through solution mapping across APIs, integrations, data architecture, and security.
• You will design and present tailored technical solutions aligned with customer needs and long term strategies, including proof of concept work and technical demonstrations.
• You will collaborate on early integration strategies and technical blueprints, defining data flows, system dependencies, migration approaches, and deployment methodologies.
• You will co create technical Success Plans together with Customer Success Managers, outlining key milestones, adoption metrics, and measurable outcomes.
• You will lead the technical onboarding of Enterprise customers, ensuring smooth integrations, reliable data flow, and best practice system configuration in close collaboration with customer IT teams.
• You will support ongoing adoption by addressing technical challenges, providing advanced guidance, and leading technical enablement sessions and workshops.
• You will share insights from the Italian Enterprise market with internal stakeholders to help shape scalable solutions and inform future product and roadmap decisions.

Who you are:

• You have experience in a technical, customer facing role such as Sales Engineering, Solutions Architecture, or Technical Consulting within a SaaS Enterprise environment.
• You are highly communicative and enjoy engaging with customers as well as internal stakeholders, translating complex technical topics into clear, actionable insights for both technical and business audiences.
• You understand Enterprise IT landscapes, including integrations such as REST APIs and webhooks, data management concepts like ETL and data warehousing, and core security principles such as authentication and authorization.
• You bring hands on experience with programming or scripting languages such as Python or JavaScript and are familiar with tools like CRMs, Postman, analytics platforms, databases, or DevOps related workflows.
• You work well across teams and value collaboration with Sales, Customer Success, Product, and Engineering in a dynamic environment.
• You are motivated by growth, comfortable with change, and interested in helping build and scale a developing Enterprise function.
• You speak Italian and English fluently

What's in it for you?

• Competitive compensation package + bonus
• 22 days holiday plus 3 extra days after one year of employment
• 2 (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
• EUR 10 per day work meal voucher (mobile app) to contribute towards the cost of lunch
• Rich learning and development opportunities supported through the Trustpilot Academy and Blinkist
• Full access to Headspace, a popular mindfulness app-based service designed to promote positive mental health and access to a 24/7 Employee Assistance Plan
• Reimbursement of internet charges (up to 30 EUR)

We want to be a part of creating a more diverse, equitable, and inclusive world of work for all. We’re excited to hear about your experiences as well as how you will contribute to our working culture. So, even if you don’t feel you don't meet all the requirements, we'd still really like to hear from you!

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About us

Trustpilot began in 2007 with a simple yet powerful idea that is more relevant today than ever — to be the universal symbol of trust, bringing consumers and businesses together through reviews. Trustpilot is open, independent, and impartial — we help consumers make the right choices and businesses to build trust, grow and improve.

Today, we have more than 300 million reviews and 64 million monthly active users on average across the globe, with 140 billion annual Trustbox impressions, and the numbers keep growing. We have more than 1,000 employees and we’re headquartered in Copenhagen, with operations in Amsterdam, Denver, Edinburgh, Hamburg, London, Melbourne, Milan and New York. 

We’re driven by connection. It’s at the heart of what we do. Our culture keeps things fresh –– it’s built on the relationships we create. We talk, we laugh, we collaborate and we respect each other. We work across borders and cultures to be the universal symbol of trust in an ever-changing world. With vibrant office locations worldwide and over 50 nationalities, we’re proud to be an equal opportunity workplace with diverse perspectives and ideas. 

Our purpose to help people and businesses help each other is a tall order, but we keep it real. We’re a great bunch of humans, doing awesome stuff, without fuss or pretense. A successful Trustpilot future is driven by you –– we give you the autonomy to shape a career you can be proud of. If you’re ready to grow, let’s go. 

Join us at the heart of trust.

Trustpilot is committed to creating an inclusive environment where people from all backgrounds can thrive and where different viewpoints and experiences are valued and respected. Trustpilot will consider all applications for employment without regard to race, ethnicity, national origin, religious beliefs, gender identity or expression, sexual orientation, neurodiversity, disability, age, parental or veteran status. Together, we are the heart of trust.

Trustpilot is a global company and our data practices are designed to ensure that your personally identifiable information is appropriately protected. Please note that your personal information will be transferred, accessed, and stored globally as necessary for the uses and disclosures stated in our Privacy Policy.If you have a disability and would like to discuss any adjustments you might need either in submitting your application, or to the recruitment process more generally, please let us know by contacting our Talent Acquisition Team (talent.acquisition@trustpilot.com) quoting the role you wish to apply for.Any offer of employment for this position will be subject to our standard background checks.