Our Opportunity:

Chewy is seeking a dynamic and hands-on Senior Digital Asset Systems Product Manager to take ownership of the day-to-day operations of the digital asset management system and our existing media asset management system within our in-house Media Content Services department located in Plantation, FL. As the Senior DAS Product Manager, you will play a crucial role in building and optimizing our best-in-class media management systems, train users, and establish standards for all content projects across Chewy. We are looking for an individual with a proactive mindset, a bias to action, and a keen understanding of Digital Asset Management systems (DAM) within a marketing/production environment. This individual will drive innovation and excellence in our media content services department and across the enterprise.

What you'll do:

• Create and Execute Roadmap: Develop and execute a comprehensive roadmap for Media Content Services DAM/MAM, outlining key milestones and objectives to enhance asset workflows.
• Train: Must have the ability to communicate complex subjects to a variety of users and create useful training material to inform and maintain proper use of all systems.
• Hands-On Experience: Lead the taxonomy/schema design, define best practices for implementation and training for all asset systems, ensuring seamless integration across Media Content Services technology.
• Proactive Problem Solving: troubleshoot, create validation processes, Lead QC metadata and content, actively seeking opportunities for improvement. Act as a proactive problem solver in a fast-paced environment.
• Risk Management: Identify and assess potential risks in asset production workflows, developing strategies to mitigate and manage risks effectively.
• Escalation and Collaboration: Act as a point of escalation for critical issues, collaborating with cross-functional teams to ensure timely and effective resolution. Foster open communication with peers and leaders in the Post-Production and Technolgy partners.
• User-Centric Approach: Gather and evaluate user feedback, recommending and executing improvements to enhance the user experience.
• Documentation: Create comprehensive technical documentation for reference and reporting. Ensure consistent source control on projects and perform routine backups to maintain service continuity.
• Technology Evolution: Stay abreast of technological advancements, working with vendors on software improvements that impact all technology within the Media Content Services.
• Trust Building: Earn trust through active and nuanced communication, both with peers throughout the Studio teams and leaders across the Chewy matrix.

What you'll need:

• Experience: 5+ years of Product Management experience in a Marketing/post-production environment or similar role.
• Experience building and maintaining Media Asset (Photo & Video) Workflows in an E-Commerce Environment
• Hands on experience with Taxonomy and Schema design
• Technical Skills: Strong knowledge of DAM platforms like Bynder and Adobe AEM-DAM along with the ability to learn new systems and technologies.
• Communication/Training: Excellent communication skills, both verbal and written, with a demonstrated ability to convey complex technical concepts to diverse stakeholders.
• Resourcefulness: Resourcefulness and troubleshooting aptitude, with a deep passion for asset management workflows.
• Organizational Skills: Highly organized and detail-driven, with the ability to anticipate workflow needs in a quick-turn environment.
• Flexibility: Thrive in an ever-developing, fast-paced environment, willing to be flexible and pivot as needed. Ability to work weekends and evenings when required.
• Team Collaboration: Act as a team player in a production team, contributing to creative problem-solving and actively participating in collaborative efforts.
• Critical Thinking: Active listener with a strong ability to think critically and provide innovative solutions.
• Positive Attitude: Strong attention to detail, organization, time management, and communication skills, coupled with a positive, can-do attitude.

About Chewy Studios

• We are the ultimate one-stop shop for creative at chewy.com. We concept, design, and create original brands and packaging and online assets. We concept social campaigns, banners and lead the design for all internal and external marketing efforts. We also shoot and style all of our own photography, video, and television commercials. If you saw it out in the wild and it had the Chewy logo on it, Chewy Studios was there – from start to finish. With positions ranging from entry-level script writing and production graphic design work to senior creative concepting, producing and photography, Chewy Studios does it all, in-house, with pride from 3 locations in Boston MA, Dallas TX, and the mothership in Plantation FL. If you love pets and crave working in an ultra-creative environment, give us a shout. We’re always interested in meeting new people – and their pets.  

Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact CAAR@chewy.com.

If you have a question regarding your application, please contact HR@chewy.com.

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