The job posting for the T1 Senior Support Engineer position at Taboola sounds like anexciting opportunity for someone with strong communication skills and a dedication toproviding excellent service. As the first point of contact for clients, you'll play a crucialrole in ensuring their needs are met promptly and effectively.

Your responsibilities would include providing support via various channels like chat,email, and video conference, demonstrating flexibility and adaptability to differentcommunication mediums. Being service-oriented and prioritizing the client's needs iskey, as is the willingness to continually learn and adapt to new technologies andmethodologies.

Taboola's rapid growth in the internet industry offers an exciting environment forprofessional development and career advancement. If you're passionate aboutcustomer service and enjoy working in a dynamic, fast-paced environment, this rolecould be an excellent fit for you.Responsibilities

● A Senior Engineer should possess extensive knowledge and technical expertisein their domain. They should be able to troubleshoot and resolve complextechnical issues that arise while providing highest level of customer experience

● Serve as the first point of contact for Taboola’s clients.

● Timely response to incoming customer support inquiries via email and supportticketing system.

● Communicate urgent technical issues internally and externally.

● Troubleshoot technical issues and escalate issues internally as needed.

● Board management and timely Case Assignment.

● Ensure equal workload distribution to the team members.● Knowledge creation, preservation.● Handling of cases with a low Customer Health Score.● Participation in new initiatives to drive success.● Be responsible for highlighting operational issues to the management and plan tomitigate them.● Able to work in different shifts as part of 24/7 operation.

● Handling Incidents and Tragedy in absence of shift leads.● Provide consultations to engineers and work as a POC for them.● Ability to manage shifts in absence of Leadership.

Requirements● Excellent communication skills in English, both verbal and written.● Open for 24x7 shifts.● Should have working experience in Technical Support, API and SQL (Adv domain)● Should have working experience in Technical Support, HTML, CSS, JS and SQL(Publisher domain)● Strong multitasking, prioritization skills, and attention to detail● A motivated team player with a positive attitude and the ability to accept and giveproductive feedback● Ability to stay calm and maintain performance when under pressure.● Computer skills – experience working on Mac and PC● Willingness and ability to work in a fast-paced, ever-evolving environment andlearn new technologies

What is Taboola?Taboola is the world’s leading content discovery platform, serving 360Brecommendations to over 1B unique visitors each month on the web’s most innovativepublisher sites, including the BBC, Axel Springer, LeFigaro, Evening Standard, NBC, USAToday and more!

Since our inception in 2007, Taboola’s team of ninja-like engineers and digital mediaexperts has built the world’s largest and most advanced discovery platform – or “searchengine just the other way around” – that provides more than a billion users each monthwith personalized recommendations on many of the most innovative and most visitedwebsites on the internet.

Thousands of leading publishers (e.g. India today, Zee, NDTV) and media agencies useTaboola’s innovative technology to increase user engagement, monetize their traffic anddistribute content to committed users on the web.Today there are more than 1,400 Taboolars around the world (and the number isgrowing) connecting users to content they might like but didn’t know existed. We haveoffices in New York, Los Angeles, London, Berlin, Paris, Tel Aviv, New Delhi, São Paulo,Shanghai, Tokyo and Bangkok.If this sounds like an interesting opportunity, hit (easy) apply!