Intercom is an AI powered, automation-first customer service platform that lets businesses deliver fast support, keeping customers satisfied, costs low, and service teams happy.

It is the only complete customer service solution that provides a seamless customer experience across automation and human support. Customer service teams from more than 25,000 global organizations, including Atlassian, Amazon and Microsoft, use Intercom to send over 600 million messages per month and enable interactions with over 800 million monthly active end users. The company was founded in 2011 and is backed by leading venture capitalist including Bessemer Venture Partners, Kleiner Perkins and Social Capital. We live by our seven company values everyday: Success First, Customer Obsessed, Incredibly High Standards, Open Mindedness, Resilience, Impatience, Positive & Optimistic and Customer Obsessed. They are stitched into the way we work, interact with others, and hold ourselves accountable. We’re eager to hire individuals who are passionate about our mission, deeply aligned with our values, and are excited to help shape the future of customer service.

What's the opportunity? 🤔

Reporting to the Accounting Manager, this position will have the highly impactful role of helping develop a world-class accounting organization. You will collaborate on various areas within the accounting function (Month-end close, financial reporting, internal controls, etc.) and be able to work with the support of the Revenue, Finance, IT, and Legal teams.

We are seeking a driven, open-minded, and technically strong individual who is passionate about accounting operations and driving process improvements. This role requires excellent communication skills, strong knowledge of accounting principles including US GAAP, and the ability to work with various cross-functional teams.

What will I be doing? 🚀

• Assist in day-to-day accounting activities to ensure compliance with U.S. GAAP, internal policies and external audits.
• Provide insightful financial analysis and support to management, highlighting key trends, variances, and areas for improvement
• Prepare various account reconciliations, schedules, exhibits and summaries to support the general ledger balances
• Post monthly journal entries for assigned accounts
• Collaborate with various departments, including Financial Reporting, FP&A, Payroll, and Accounts Payable teams for proper recording of transactions
• Partner with other departments to obtain necessary information to create monthly/quarterly accruals
• Participate in internal and external audits by preparing and explaining deliverables
• Perform various special projects, ad-hoc requests, and other assigned tasks
• Work on process optimization and automation efforts to improve efficiency and effectiveness of our monthly close process and of our internal and external reporting requirements.

What skills do I need? 📖

• 5+ years of experience in public accounting or operations
• Ability to challenge the status quo and leverage technology to build scalable processes, gain efficiencies, streamline accounting operations and improve outcomes.
• Excellent technical, analytical, and communication skills, both written and verbal, with strong attention to detail.
• Knowledge of NetSuite and FloQast preferred
• Strong Excel skills
• Ability to perform tasks with a high degree of accuracy and timeliness.
• Strong analytical, research and problem solving skills
• Ability to multitask, work under pressure and meet deadlines in a fast-paced environment while maintaining accuracy.

Preferred Qualifications 🙌

• Bachelor’s degree in Accounting or Finance.
• CPA a strong plus
• 1-2 years in either public accounting and/or industry

Benefits 😍

We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! :)

• Competitive salary and meaningful equity
• Comprehensive medical, dental, and vision coverage
• Regular compensation reviews - great work is rewarded!
• Open vacation policy and 10 corporate holidays
• Paid Parental Leave Program
• 401k plan & match
• In-office bicycle storage
• Fun events for Intercomrades, friends, and family!

The base salary range for candidates within the San Francisco Bay Area is $131,800 - $155,000. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs). 

Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least two days per week.

Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.

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