The Team

Manage a team of 8 people based in Hong Kong and Shanghai serves operations for various functions, including CFS operations; Ocean carrier space booking, update and exception management; shipping document and broker communications to ensure customs clearance timeliness. The team's focus on cost efficiency and service level optimization is critical to the success of the organization. They work closely with internal and external stakeholders to ensure that all operations are aligned with the organization's goals and objectives. 

The Role

Reporting to the Head of Asia Operations, the position holder will be managing CFS  operations in Asia countries including China, Vietnam, Malaysia managing operations execution including order fulfillment, inbound delivery and warehouse receiving, outbound consolidation, container stuffing, container delivery to the port, third party partnership performance and execution. Establish and enforce redundant or fall back in freight booking and transfer services to achieve utmost reliability in end-to-end freight transfer. Lead the document team to ensure the shipping document issuance, verification and exceptions management to ensure the trade and document compliance and avoid any customs hold due to incorrect, incomplete and/or missing documents. Regional implementation and ongoing optimisation of system / process improvement initiates related to CFS, carrier booking and shipping document.

What You’ll Do

Deliver Results with Agility: 

• Oversee the logistics operations execution in CFS, carrier booking and timeliness completeness of documentation creation to ensure efficient and cost effectiveness 

Order Processing 

• Inventory Management in the CFS
• Warehouse Management - Oversee the efficient and effective operation of warehouses, ensuring proper storage, handling, and inventory management procedures are in place. Develop and implement warehouse processes and standards to maximize operational efficiency and accuracy. 

Transportation and trucking (China only) 

• Exception management on Packaging and Labeling
• Information and Control 
• Ocean carrier management to ensure timely booking and communicate exception for contingency
• Documentation - timeliness, accurate and complete document 
• Develop, and implement logistics strategies to optimize the operations process and ensure timely shipment. 

Innovate & Improve: 

• Review existing 3PL contract and include changes to drive KPI achievement. 
• Analyze KPI data, identify opportunities for improvement and communicate to key stakeholders to get their buy in and support. 
• Facilitate optimisation of inbound and outbound freight management 

We Win Together

• Collaborate with shippers, 3PL, and transportation companies to coordinate the movement of goods and resolve any issues that arise.
• Collaborate with suppliers, freight forwarders, and transportation companies to coordinate the movement of goods and resolve any issues that arise. 
• Support the operations on all shipping matters, custom documentation and to ensure that schedules and shipments are conducted in a timely manner                         
• Manage a team to ensure the following tasks related to ocean carrier spacebooking, trade compliance and document compliance 
• Responsible for day-to-day sea export operations 
• Liaising with all agents/factories about shipping document issues 
• Manage sea bookings and procedures 
• Communicate with Forwarder/Carriers about shipment booking & shipment information issue 
• Ensure completion of sea export documentations in timely manner to avoid any customs hold
• Coordinate with concerned parties for shipment arrangement
• Develop and update SOP and internal procedures in line with customs laws for origin country import and export regulations, trade sanction etc. 
• Ensure compliance of freight forwarders and custom brokers' declaration 
• Implement and monitor specific measurements for business activities

About Wayfair Inc.

Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.

No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.

Your personal data is processed in accordance with our Candidate Privacy Notice (https://www.wayfair.com/careers/privacy). If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at dataprotectionofficer@wayfair.com.