As the Senior Manager of Quality Analytics, you will own the analytics roadmap and ad hoc support for the Quality team.  With the support of other food safety & quality (FSQ) leaders, you will work closely with HelloFresh sites to identify and drive analytics improvements.

• Set the roadmap, standardize, and work toward the optimal quality error reporting capabilities and dashboards to support all quality teams.  Own standard reporting including weekly cross functional reports, monthly business reviews, etc. 
• Support and own ad hoc quality analyses.  Lead root cause analysis support. 
• Own and lead relationships with internal data teams including BTA and Prod Tech in cross functional projects. 
• Challenge yourself and the team to be one step ahead of upcoming problems, to be able to address opportunities proactively. 
• Champion the HelloFresh Culture of Quality by setting the example and making decisions that will enable assembly of safe and high quality food.
• Set the example for effective collaboration & transparent communication.  Use project management tools and data effectively. 
• Lead the team with a strong focus on effective coaching and development.  Create a space for sharing feedback and healthy debate.  Commit to the engagement tools and practices that the wider team is implementing.

You are...

• Data Driven: you are constantly seeking out data and thinking of more effective ways to share data to tell the story 
• Trusted Partner & Adviser: you're able to cultivate collaborative partnerships with others inside or outside the organization who can provide information, assistance, and support; you assume positive intent from all partners and set the standard for effective collaboration
• Bold: you are a true entrepreneurial spirit and not afraid to take calculated risks to disrupt the status quo; you're a visionary leader that listens to your team and values their ideas
• Action Oriented: you’re able to prioritize organizational objectives, problem solve and quickly action solutions that improve the quality of our products 
• Strategic: you’re a critical thinker who uses logic and data to identify alternatives, evaluate, and present approaches to solve complex problems while thinking in terms of contingency plans
• Customer-focused: you understand the importance of customer experience and are able to achieve excellence in delivering the planned customer outcomes with the highest level of quality and customer experience
• Results-oriented: recognizes and resolves situations that are ambiguous or challenging, focus effort on meeting or exceeding goals, and pave the way for efficiency

• Bachelor’s degree in quantitative or operations-related field (e.g., operations research, applied mathematics, computer science, etc.)
• 3+ years in role with exposure to business stakeholders and technical stakeholders in a data-centric environment (e.g., product management, management consulting, etc.)
• 3+ years in SQL or Python/R or Tableau or similar 
• Skilled in data analysis and synthesis
• Excellent written and verbal communications skills with the ability to translate complex concepts into simple and intuitive communication.

Schedule: Monday-Friday (working weekends and holidays may be required) up to 50% travel. Expected to be at an HF DC at least 3 days / week.