See yourself at Twilio

Join the team as Twilio’s next Senior Manager, Talent Acquisition EMEA. 

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business.

About the job

This position is needed to support recruiting and hiring for all Twilio jobs based in the EMEA region. This Sr. TA Manager will lead talent acquisition in EMEA, managing a team of full lifecycle recruiters (remote in Europe) and serving as the the focal point for EMEA stakeholders and partners. 

Responsibilities

In this role, you’ll:

• Lead and manage a team of full lifecycle (FLC) recruiters in EMEA who own and deliver the end-to-end recruitment process for all Twilio business units (Comms, Segment, Marketing, and G&A)
• Partner with senior level business leaders and HRBPs in EMEA to understand their organization's talent needs and workforce planning strategy; Work with recruiters and/or TA Managers to develop recruiting strategies and manage implementation and delivery of hiring plans
• Set expectations about recruiter job responsibilities and measure individual and team performance against goals and deliverables; Actively performance manage direct reports; Be a coach and mentor for career development opportunities
• Build and maintain strong relationships within the TA org and across our stakeholders and partners, including TA Ops, Workforce Planning, Twilio businesses, FP&A, HR, Legal, DEI, and Total Rewards
• Partner with the Recruiting Engine teams on talent intelligence and hiring strategies, especially when it comes to understanding talent markets, building diverse candidate pipelines, and optimizing talent channels
• Use data to identify and implement opportunities to improve candidate experience, increase efficiency, and reduce cost per hire; Create and send monthly reports to VP and SVP business leaders on progress towards hiring goals and related recruiting metrics
• Enforce and uphold operational excellence standards and compliant hiring practices throughout the recruitment process
• Live the Twilio Magic values and serve as a Twilio brand ambassador; Act in accordance with TA’s mission and vision
• Be a Positron to keep your team motivated, engaged, and curious; Lead through change management and take accountability for TA OKRs and projects
• Attend and participate in training and enablement sessions; Consult on decisions about new or changing tools/systems/processes and make recommendations on best practices

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• 5+ years experience in a recruiting role with 2+ years as a talent acquisition people manager in Europe
• Experience directly supporting and advising senior level leaders (VP+), hiring managers, and stakeholders (including HR, Finance, Comp) in EMEA region
• Experience independently building reports and analyzing recruiting data using various reporting tools and systems (Tableau, Greenhouse, Gem, etc)
• Experience partnering with peers and leaders globally to own delivery of the global recruiting plan
• Excellent collaboration, communication, presentation, and team building skills
• Knowledge of and adherence to European employment laws and compliance regulations
• This role is required to be based in Ireland or England

Desired:

• Experience directly supporting and advising senior level leaders and stakeholders for GTM, R&D, and G&A teams
• GTM and Sales recruiting experience is preferred

Location

This role will be remote, and based in either Ireland or England.

Travel 

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state.

Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at accommodation@twilio.com.