At Ripple, we’re building a world where value moves like information does today. It’s big, it’s bold, and we’re already doing it. Through our crypto solutions for financial institutions, businesses, governments and developers, we are improving the global financial system and creating greater economic fairness and opportunity for more people, in more places around the world. And we get to do the best work of our career and grow our skills surrounded by colleagues who have our backs. 

If you’re ready to see your impact and unlock incredible career growth opportunities, join us, and build real world value.

At Ripple, we’re building a world where value moves like information does today. It’s big, it’s bold, and we’re already doing it. Through our crypto solutions for financial institutions, businesses, governments and developers, we are improving the global financial system and creating greater economic fairness and opportunity for more people, in more places around the world. And we get to do the best work of our career and grow our skills surrounded by colleagues who have our backs. 

Metaco is the leading provider of security-critical infrastructure enabling financial institutions to enter the digital asset ecosystem. We are trusted by the top financial institutions to offer robust, scalable, and integrated solutions. Our values are Integrity, Quality, Passion - At Metaco we put our customers first. We strive to deliver best-in-class products and services that help our clients achieve customer and business success. 

If you’re ready to see your impact and unlock incredible career growth opportunities, join us, and build real world value.

THE WORK:

Metaco is developing world class custody infrastructure, designed for tier 1 institutions. To help deploy its solutions to customers globally we are seeking an experienced enablement engineer to help on-board new clients into the platform, help them design governance flow and operating models, as well as leading API implementation.

You will have the opportunity to work with the world’s largest global custodians, banks, regulated exchanges and corporates and gain hands-on experience to an exciting emerging asset class.

WHAT YOU’LL DO:

• Join an exciting team and onboard clients onto the cutting-edge Harmonize platform through a mix of trainings and support. Showcase how Harmonize can meet clients' business needs and help formalize their requirements.
• Provide functional and technical expertise across all of Metaco's products and service offerings. Own and manage customers' training sessions, contributing to the knowledge database by writing articles, best practices, and how-to documents.
• Assist clients with deploying innovative Metaco products and solutions. Utilize data to provide insights and recommended action plans to improve customer experience workflows. Ensure client deployments follow the company's recommendations and highlight risks to increase customer satisfaction.
• Drive product maturation via customer/partner feedback and ideation work with Product Management and Engineering. Partner closely with Metaco product and engineering on feature definition, prioritization, design reviews, and rollouts. Work with Sales, Business Development, Account Management, and Product to ensure processes and tools are in place for the wider rollout of new products.
• Lead solution design and integration discussions with customer business and technical teams to ensure requirements are understood, documented, and meet expectations. Break down project objectives into appropriate and manageable tasks and milestones.
• Provide business and technical expertise in customer dialog and up-selling of new Metaco services. Advise and guide customers/partners to achieve maximum benefits from their implementation. 
• Travel to customer and partner locations when work-related travel resumes (20-30%). Embrace innovation and strive to improve support processes to increase customer experience and satisfaction. 
• Join a dynamic and innovative team that values creativity and collaboration. Play an integral role in driving the growth of the company and shaping the future of the crypto custody industry.

WHAT YOU'LL BRING: 

• Strong understanding of complex software product architecture, including SaaS deployment and on-premise. Experience with REST API, web technologies, Docker, Kubernetes, and scripting languages such as JavaScript or Python.
• Experience writing code and applying new technologies to create market-leading solutions on a global scale. In-depth knowledge of the wider market dynamics, challenges, and technological advancements surrounding Ripple and its customers/partners.
• Proactive and driven with a talent for leading and inspiring others. Expertise in driving customer/partner software integration engagements and providing exceptional support across multiple channels.
• Apply knowledge of crypto markets to take on complex challenges that require strengths in decision-making and problem-solving. Possess excellent planning skills and able to lead multiple priorities and tasks. Adaptable to meeting the evolving needs of a high-growth and fast-paced organization.
• Exceptional team-working and interpersonal skills, with a positive demeanor — as well as the ability to build trust and confidence among customers, suppliers, partners, and colleagues.
• Strong communication skills, both in written and oral form. Excellent level of English. Spanish is a strong plus.

Other common names for this role: Senior Customer Success Manager, Principal Customer Success Advisor, Director of Customer Success Engineering, Head of Customer Success and Innovation, Customer Success Engineering Lead, Senior Technical Liaison Engineer, Lead Integration Engineer, Senior Customer Success Engineer, Lead Client Solutions Engineer, Senior Client Technical Advisor, Lead Customer Experience Engineer, Principal Customer Support Engineer, Lead Partnership Technology Engineer 

 

For positions that will be based in NY, the annual salary range for this position is below. Actual salaries may vary based on numerous factors including, among other things, an individual applicant’s experience and qualifications for the position. This range does not include equity or additional compensation, such as bonuses or commissions. NY Annual Base Salary Range$131,480—$164,350 USD

WHO WE ARE:

Do Your Best Work

• The opportunity to build in a fast-paced start-up environment with experienced industry leaders
• A learning environment where you can dive deep into the latest technologies and make an impact.  A professional development budget to support other modes of learning.
• Thrive in an environment where no matter what race, ethnicity, gender, origin, or culture they identify with, every employee is a respected, valued, and empowered part of the team.
• Ripple is Flexible First: in-office collaboration for moments that matter is important to our culture, and we give managers and teams the flexibility to decide which days they come in.
• Weekly all-company meeting - business updates and ask me anything style discussion with our Leadership Team
• We come together for moments that matter which include team offsites, team bonding activities, happy hours and more!

Take Control of Your Finances

• Competitive salary, bonuses, and equity
• Competitive benefits that cover physical and mental healthcare, retirement, family forming, and family support
• Employee giving match
• Mobile phone stipend

Take Care of Yourself

• Twice a quarter R&R days so you can rest and recharge
• Generous wellness reimbursement and weekly onsite & virtual programming
• Generous vacation policy - work with your manager to take time off when you need it
• Industry-leading parental leave policies. Family planning benefits.
• Catered lunches, fully-stocked kitchens with premium snacks/beverages, and plenty of fun events

Benefits listed above are for full-time employees. 

Ripple is an Equal Opportunity Employer. We’re committed to building a diverse and inclusive team. We do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by local law or ordinance.   Please find our UK/EU Applicant Privacy Notice and our California Applicant Privacy Notice for reference.