Join the team as Twilio’s next Program Manager, People Manager Development.

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business.

We are seeking a talented and experienced Senior Program Manager, Leadership and Management Development to join our team. If you have a passion for unlocking the leadership capabilities of others, a knack for designing and managing development programs, and the ability to facilitate engaging in-person and virtual sessions, we want to hear from you.

As the Senior Program Manager, People Manager Development, you will play a pivotal role in nurturing leadership and management talent within our organization. We believe well-equipped people leaders build high-performing teams and inspire deeply engaged individuals to amplify business results.  

In this role, you’ll:

• Shape and drive our people manager development strategy to meet the current needs of the organization, while also progressively up-leveling people managers in the long term
• Bring a fresh, yet grounded perspective to leadership and management development that resonates with learners while honing in on capabilities that drive the business forward
• Ensure Twilio has effective, inclusive developmental resources for each level of people management - from aspiring to executive
• Develop an executive coaching strategy that delivers meaningful results and ensures equitable access and consideration for candidacy
• Design and implement diverse development programing tailored to organizational objectives and the Twilio Magic, our values
• Conduct engaging virtual and in-person training sessions tailored to a variety of learning styles, fostering a collaborative and inclusive learning environment
• Establish, monitor and action against a continuous feedback loop to ensure programs and learning experiences are meeting their stated objectives
• Partner with external training providers and industry experts as needed

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• 7+ years experience in leadership and management development, program design, and facilitation
• Effective communication with individuals at all levels within the organization, from early in career to senior executives
• Ability to adapt to diverse learning styles and preferences
• Exceptional organizational and project management skills
• Proficiency in using training and development tools and platforms
• Willingness to travel for in-person training sessions, approximately one trip per quarter
• ​​Ability to effectively prioritize workload and work in a fast-paced, ever-changing culture

Desired:

• Certification in leadership development or a related field
• Experience building content that delivers against an organization’s DEI strategy
• Experience leading training programs in a fully-remote environment

Locatio

This role will be remote but is not eligible to be hired in San Francisco, CA, Oakland, CA, San Jose, CA, or the surrounding areas.

10% - 20% of travel for training and meetings is anticipated. 

*Please note this role is open to candidates outside of Colorado, California, New York, and Washington. The information below is provided for candidates hired in those locations only.

The estimated pay ranges for this role are as follows:

• Based in Colorado: $132,320.00-$165,400.00
• Based in New York, Washington State, or California (outside of the San Francisco Bay area): $140,080.00-$175,100.
• This role may be eligible to participate in Twilio’s equity plan. All roles are eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state.

Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at accommodation@twilio.com.