See yourself at Twilio

Join the team as Twilio’s next Senior Project Manager, People Partnerships.

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business.

About the job

As a Senior Project Manager on the People Partnerships (2P) team, this role reports to the Director of Strategic Delivery and will drive coordination of high priority and complex projects across the HRBP and TA teams, with a heavy emphasis on change management and workforce transformation initiatives. Embedded in the People Partnership team (HRBP, TA, ER, and Strategic Delivery PMO), this group is focused on being the first and last mile to the business, delivering People programs and enabling business-specific initiatives. This role will work across the People team, driving cross-functional projects and building change management plans and communications strategies. This role is perfect for someone who loves defining how to deliver large, complex, cross-functional projects and owning successful execution; someone who is more than a facilitator, but someone who cares about achieving the project objectives, and is comfortable managing through multiple efforts at once, while remaining flexible and agile.

Responsibilities

In this role, you’ll:

• Lead the workforce transformation project management efforts for the People Partnerships organization
• Build relationships and partner with HRBPs and People team COEs to drive change strategies for transformational projects and initiatives
• Deliver on all aspects of project management for the initiatives you are responsible for; develop project plans, secure resources, and drive project schedules; collaborate effectively across teams to define strategy, goals and commitment to timelines and deliverables; document, communicate and resolve project-related needs and issues
• Align with stakeholders and other project team members on deliverables, dependencies, and decisions in order to meet project deadlines
• Report on project status, outcomes, and project results to stakeholders and potentially executives 
• Create and deploy a structured change management approach for critical initiatives across the organization; Assess organizational change readiness across initiatives to tailor strategies based on existing skills, capabilities, and willingness to adapt to change
• Build and advise on communication plans, including taking the lead on content creation, to identify the key messaging, audience, and cascade of communications; Responsible for ensuring everyone understands what changes are taking place, why they’re happening, and how they will impact their day-to-day work

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• 5+ years of experience in project management
• Experience leading complex projects, such as organizational transformation, workforce planning, organizational design initiatives, M&A, etc.
• Deep project management skills; must be able to effectively plan, organize and drive complex projects to completion; experience managing resources in a matrix environment, without direct authority
• Ability to build relationships and influence stakeholders at all levels, ensuring alignment and successful project outcomes
• Demonstrated ownership and consistent delivery on commitments with the ability to prioritize and meet deadlines; must demonstrate outstanding skills in areas such as time sensitivity, responsiveness, follow-through, accuracy and attention to detail
• Ability to move projects forward and influence cross-functional stakeholders amidst ambiguous circumstances or project criteria
• Expertise in project management tools and methodologies

Desired:

• Prior experience running projects with a global scope strongly preferred
• Formal certifications in project management, change management, and/or organizational design a plus

Location

This role will be remote based in the US but is not eligible to be hired in California, Connecticut,New York, New Jersey, Washington, or Pennsylvania.

Travel 

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 15% travel is anticipated to help you connect in-person in a meaningful way. 

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.

*Please note this role is open to candidates outside of Colorado, California, New York, Washington and Washington D.C.. The information below is provided for candidates hired in those locations only.

The estimated pay ranges for this role are as follows:

• Based in Colorado or Washington D.C.: $112,320.00- $140,400.00
• Based in New York, Washington, or California (outside of the San Francisco Bay area): $118,960.00 - $148,700.00
• Based in the San Francisco Bay area, California: $132,160.00 - $165,200.00
• This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state.

Applications for this role are intended to be accepted until September 2, 2024 but may change based on business needs.

Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at accommodation@twilio.com.